Re: virus trouble... need assistance

Tech-Archive recommends: Speed Up your PC by fixing your registry

Hi,

1. Don't depend on Norton, ever!

2. Run Ad-Aware SE, Spybot, CWShredder and HijackThis:
http://www.majorgeeks.com/downloads31.html

Note: Update the first two programs, once installed, before running.

3. Free Online Virus Scan
http://housecall.trendmicro.com/housecall/start_corp.asp

4. In most cases without using third party, this takes three steps.

1. Start/Run/Regedit

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

Gain the exact path.
Note: Save these two to regedit favorites.

2. Start/Run/Msconfig/Startup

Gain the exact path.

3. Follow the path via Windows Explorer.

Leave/have all three windows opened, now open the Task Manager.

Once knowing the exact path, end the process via the Task Manager, then
delete the entry via Windows Explorer. From there, delete the run command
from both regedit and msconfig. With regedit still open, hit F5. If it
replaces itself, you didn't do it in a timely manner or you didn't follow
the exact placement path.

Note: In some cases, depending, you will be allowed to rename the .exe via
safe mode and then delete.

Good luck and keep us posted!


--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com


<dizz@xxxxxxxxxx> wrote in message
news:1116219116.638197.180520@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>I recently was infected with a computer virus. Norton AntiVirus 2003
> initially caught the virus and it supposedly deleted it, so I was not
> concerned with the message details. However, almost immediately after
> receiving the message I realized the virus was not completely removed.
> A DOS window popped up two or three times and then Norton shutdown. I
> tried opening Norton again but it would not open. I then tried
> uninstalling and reinstalling but it would not reinstall. I tried the
> Windows Update site and the page shows no conent. Any ideas on how to
> identify the virus so I can take steps to remove it?
>
> I'm running Windows XP Pro with SP1.
>
> Thanks
>


.

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