Re: External Hard Drive using USB 2.0

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

"Labman" <Labman@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C1C14751-6229-444D-ABB8-447F012A5FFC@xxxxxxxxxxxxxxxx
> Just been looking in the Device Manager. Plugging in the External Drive
> causes a new USB mass storage device to 'appear'. However, it says no
> driver
> is installed for this device. The Freecom drive came with a disc (and this
> software is installed on my PC) but attempts to update the driver have
> failed. Is the lack of a suitable driver causing these problems?
>

Freecom makes a lot of different USB products. Without knowing which product
you have no one can say. Have you checked out www.freecom.com?

Kerry

> "Kerry Brown" wrote:
>
>> "Labman" <Labman@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@xxxxxxxxxxxxxxxx
>> > Whenever I plug in my USB external hard drive (or flash card) I either
>> > get
>> > a
>> > 'blue screen' crash or my PC just 'hangs'.
>> >
>> > It used to work if I plugged in the device immediately after turning on
>> > the
>> > PC but before Windows started. Now it crashes all the time. (Just
>> > installed
>> > service Pack 2).
>> >
>> > Any suggestions
>>
>> I have seen a few USB 2.0 devices fail with BSODs when SP2 is installed.
>> Specifically a web cam and a USB drive enclosure. Both devices would not
>> work on any computer with SP2 installed. A firmware update fixed the USB
>> drive. The web cam manufacturer acknowledged the problem and said they
>> were
>> working on new drivers. Haven't seen them yet so I don't know if they
>> will
>> fix the problem. It was a very cheap web cam. I advised the customer to
>> get
>> a different brand. He purchased a Logitech and it worked fine. It appears
>> to
>> me that SP2 changes something that causes some USB drivers to fail. I
>> would
>> look for updates for the devices that are not working.
>>
>> Kerry
>>
>>
>>


.

Relevant Pages