Re: External Hard Drive using USB 2.0

Just been looking in the Device Manager. Plugging in the External Drive
causes a new USB mass storage device to 'appear'. However, it says no driver
is installed for this device. The Freecom drive came with a disc (and this
software is installed on my PC) but attempts to update the driver have
failed. Is the lack of a suitable driver causing these problems?

"Kerry Brown" wrote:

> "Labman" <Labman@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:5D58FBFC-A487-4982-8A5E-7F37931FC93B@xxxxxxxxxxxxxxxx
> > Whenever I plug in my USB external hard drive (or flash card) I either get
> > a
> > 'blue screen' crash or my PC just 'hangs'.
> >
> > It used to work if I plugged in the device immediately after turning on
> > the
> > PC but before Windows started. Now it crashes all the time. (Just
> > installed
> > service Pack 2).
> >
> > Any suggestions
>
> I have seen a few USB 2.0 devices fail with BSODs when SP2 is installed.
> Specifically a web cam and a USB drive enclosure. Both devices would not
> work on any computer with SP2 installed. A firmware update fixed the USB
> drive. The web cam manufacturer acknowledged the problem and said they were
> working on new drivers. Haven't seen them yet so I don't know if they will
> fix the problem. It was a very cheap web cam. I advised the customer to get
> a different brand. He purchased a Logitech and it worked fine. It appears to
> me that SP2 changes something that causes some USB drivers to fail. I would
> look for updates for the devices that are not working.
>
> Kerry
>
>
>
.

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