Re: Windows problem ... not sure where to start
Heath wrote:
Well, the disc diagnostics wrom WD shows several errors on the disc before it
stops running. I have contacted them and am waitng to hear back. I am going
to try the Norton Ghost approach for now and work out the replacement of this
drive as I can.
Thanks againf or all the ehlp.
You're welcome.
Steve
"Steve N." wrote:
Heath wrote:
Ok, I just completed the MS memory test and my memory appears intact... all
the tests passed.
I would also test using memtest86. When running memory tests let it do
several passes of all tests, one pass of the tests may not reveal a
problem. I let them go at least 7 full passes if not more.
There wasn't a floppy in the drive and I've not tried to trouble shoot that
problem yet for the NTLDR problem because it hasnt happened again.
I did uncheck the automatic restarts as you suggested.
The last two times it froze I got these numbers ...
1st -0x00000024 (0x001902FE, 0xAE937438, 0xAE937134, 0x804F954D)
Looks like might be a disk driver problem:
http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_swhw.asp
2ND -0x0000007E(0x0000005, 0xF7B7286C, 0xF78C6C20, 0xF78C691C)
ntfs.sys address F7B7286c base at F7B520000, Date stamp 41107eea
Could also be disk drivers, memory or other drivers. This is for an
upgrade situation but still may apply:
http://support.microsoft.com/default.aspx?scid=kb;en-us;330182
You may need to update your BIOS but don't do it unless the
documentation on the BIOS update specifically addresses your issues,
such as disk controller issues under XP.
Steve
"Steve N." wrote:
Heath wrote:
Ok, here goes.
Originally my problem started when the computer would just up and reboot.
The error message that came up asked me if I wanted to report the error to
MS. After I reported the error I got a screen saying the problem resulted
from an unknown driver problem.
I started uninstalling non-essential programs and drivers to pin down the
problem. After uninstalling several I got a message that popped up saying
some windows feature was missing and that the computer rebooted.
From that point I would be able to start up windows but it was only a minute
or two before it would reboot on its own.
After this happened several times I an "error-check" to be run the next time
I rebooted. That done, I restarted windows and away the error check went. I
kept getting several "error reading" messages and during the 5th step it
would just lock up ... I forget what the message was.
Now, after I installed windows on a new HD I was able to complete the error
check on the original HD and didn't get any eror messages, I assume that
means it was able to correct any errors?
Now I just disconnected the new HD and plugged the old back in. Onbn reboot
I get the message "NTDLR is missing" and told to use CTRL ALT Delete to
reboot.
Thanks for the details.
First, make sure there isn't a disk in the floppy drive (very common
cause of NTLDR missing error if the floppy drive is set as 1st boot device).
If there isn't a floppy in the drive then try "Method 2: Use the
Recovery Console" listed here (it's for Win2K but will work for XP and
MS doesn't appear to have a seperate instructions specifically for XP
that I can find):
How to troubleshoot the "NTLDR Is Missing" error message in Windows 2000
http://support.microsoft.com/kb/318728/#7
While in Recovery Console I would also run CHKDSK /R /V. I'd also
download the hard drive manufacturer's diagnostic utility and test the
drive using it.
If/when you get it to boot up right click My Computer, Properties,
Advanced, Startup and Recovery and uncheck automatically restart (do it
is Safe Mode if it's still rebooting in Normal Mode). Afterwards when
the error causing the system halt occurs you will see it on screen,
write it down exactly as displayed and post that info here.
Steve
"Steve N." wrote:
Heath wrote:
I originally thought my new HD was failing, but after buying a new one and
reinstalling Windows I plugged in the HD I thought was bad and didn't find
any errors when I ran a disc check.
So, I am guessing my problem was in my Windows install on the first HD. Is
there anyway that I can repair the Windows install on the original HD so I
don't loose all my contacts, schedule, and e-mails?
I am a novice at this, so thanks for your patience!
Please give details about exactly what's going on when trying to run the
original installation, such as detailed error messages, conditions, etc.
What exactly happens?
Steve
.
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... When y machine does reboot I get the "just recovered from major" crash alert ... >> The error message that came up asked me if I wanted to report the error to ... >> some windows feature was missing and that the computer rebooted. ... > While in Recovery Console I would also run CHKDSK /R /V. ...
(microsoft.public.windowsxp.general) |
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