Re: Microsoft Support
- From: Leythos <void@xxxxxxxxxxx>
- Date: Mon, 09 May 2005 18:43:19 GMT
In article <ejXsmRMVFHA.3176@xxxxxxxxxxxxxxxxxxxx>,
thomasgrassi@xxxxxxxxxxx says...
> Why when I call microsoft I do not get a support person who speaks english?
> I am calling from the United States of America and when I call Microsofts
> Support number I am connected to a tech I am talking to someone in India.
> Thats India not Indiana and they do not speak english clearly and it takes
> hours because of the langauge problem. Does anyone know what number I can
> call at Microsoft to get the US techs? Or does Microsoft not have any more
> english speaking people working for them. I have a problem with SP2
> installed and I have spent 3 hours on the phone because the techs do not
> understand my request. This is very frustrating and I am not happy with the
> fact that I have to speak to non english speaking techs. I am sure that
> these techs now what they are doing but the communication skills are very
> poor. They are very pleasant May I help you , thank you etc but they still
> are unable to communicate the problem and resolution. Anyone else out there
> having the same problem?
>
>
> Tom (yes my real name)
Ask to speak with another technician and explain that you can not
understand their broken English.
You can also call support, pay for a support event, and get a US based
technician quickly.
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