Re: XP Key Authentication disabled Office 2003
- From: "Steve N." <me@xxxxxxxx>
- Date: Sun, 08 May 2005 15:11:19 GMT
Mark wrote:
Yesterday I downloaded this update from Microsoft's Download Center:
http://www.microsoft.com/downloads/details.aspx?FamilyID=4e370d0f-bca4-4a2a-9cde-dfe2da16672a&DisplayLang=en <http://www.microsoft.com/downloads/details.aspx?FamilyID=4e370d0f-bca4-4a2a-9cde-dfe2da16672a&DisplayLang=en>
where I had go through authenticating my XP Pro SP2 version. The file downloaded without any problem.
Authentication is not manditory (at least not yet), although the MS download pages try to fool you into believing it is. Apparently they succeded in your case.
However, after doing the XP key authentication, this processed disabled the product activation for Office 2003 that had been running fine in XP Pro SP2. When Office 2003 prompts me to activate, it only provides the telephone option. I contacted Microsoft at the 888 number, provided them the key present in the window, and they told me that I need to buy a new Office 2003 license with no reason provided why I need to buy a new Office 2003 license.
They've been trained to tell you that.
My Office 2003 license worked fine in XP Pro SP2 until I had to authenticate my XP key.
Any ideas on how to re-activate Office 2003? I need to work on some documents (Word, Excel) that I have been creating.
This is a retailed purchased Office 2003 Standard version.
Do you have your receipt of purchasing Office 2003? Where did you buy it from? If you have proof that it was a legitimate purchase then call them back again and ask to talk to a supervisor.
Steve
.
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