RE: MS Antispyware & Hotmail Cookies

Ok - I lie. It worked once. Still can't get into hotmail all the time... I've
emailed them back. I'll only write again if I find the real solution! Not a
"back door" of having to go through another *^*%$*^( passport site!!!
Lisa


"Lisa" wrote:

> Ok - here's what hotmail sent to me. I tried it all and the only thing that
> worked was to "accept all cookies" which is not a great option for me. The
> weird thing is that it's intermittent - sometimes I can get into hotmail no
> problem, and other times I can't access either my paid or free account. But
> good luck with your issue! (I can still access my account via Messenger or
> Outlook though - go figure...)
>
> ***************************
>
> Hello Lisa,
>
> Thank you for writing. Your message has been forwarded to us, Microsoft .NET
> Passport Technical Support.
>
> We apologize for the delay in answering your mail. We normally respond
> within one business day, but we have received an unusually large number of
> messages recently. We appreciate your patience as we handle every customer
> request as quickly as possible.
>
> My name is Jake and based on your e-mail message, you have been prompted
> that you should enable cookies when you sign-in to your e-mail account. Also,
> you have set your system to allow it. In addition, you are able to access
> other MSN Hotmail accounts. I understand how frustrating this can be for you,
> and I am here to provide the assistance you need today.
>
> Lisa, I appreciate the information you have provided. Please be informed
> that cookies should be enabled when accessing your .NET Passport account.
> Our Technical Support Team has simulated the problem you are having and in
> order to resolve this issue I need you to follow the instructions which I
> have provided below:
>
> 1.) Download the latest version of Internet Explorer. You may download the
> latest version of Microsoft Internet Explorer at:
>
> http://www.microsoft.com/windows/ie/download/default.asp
>
> 2.) Reconfigure your Browser to the default settings:
>
> A. In Internet Explorer, select Internet Options from the Tools menu.
>
> B. On the Security tab click on the button labeled "Default Level".
>
> C. On the Privacy tab click on the button labeled "Default".
>
> D. On the Advanced tab click on the button labeled "Restore Defaults".
>
> E. For best results disable any firewall software you may be using that
> could interfere with your login
>
> 3.) Enable cookies and add http://www.passport.net/ to the list of sites to
> accept cookies in Microsoft Internet Explorer 6.x:
>
> A. In Internet Explorer, on the "Tools" menu, click "Internet Options."
>
> B. Open the "Privacy" tab.
>
> C. Using the slider, select the security zone "Always Accept Cookies".
>
> -or-
>
> D. Click the "Advanced" button. If "Override Automatic Cookie Handling" is
> selected, confirm that your system will accept both first party and third
> party cookies.
>
> D.1 Click "OK".
>
> D.2 Click EDIT
>
> D.3 Type http://www.passport.net/ in the "Address of Web Site"
>
> D.4 Click Allow, and passport.net will be added in the list of domains that
> will allow cookies to be accepted
>
> D.5 Click "OK"
>
> D.6 Click "Apply"
>
> If the steps I have enumerated above did not work, please move on to the
> following procedure.
>
> 1. Delete the contents of your Temporary Internet Files folder while the
> cookie acceptance feature of your browser is disabled. Then enable the cookie
> acceptance feature and try to sign in again.
>
> 2. Log-out from the web site you are trying to access and then log-in again.
> If this procedure does not work, please try the next procedure.
>
> 3. Log-in from a different Passport site and then proceed to the web site
> that you are trying to access while you're logged in.
>
> 4. Lower Security Settings.
>
> 5. Check Your Windows Time/Date Setting:
>
> A. Double click on the date/time at the lower right corner of your monitor.
>
> B. Update/edit your time zone, date and time accordingly.
>
> Thank you for the time you took in writing to us about this matter and I am
> glad that I was able to attend to your concern.
>
> If you have any other question in mind, please feel free to write back to
> us. We, the .NET Passport team, will be much more than willing to provide you
> with all the help you need.
>
> Sincerely,
>
> Jake
> Microsoft .NET Passport Technical Support Representative
>
>
>
>
> "Novice User" wrote:
>
> > Since downloading MS Antispyware for XP I get this error message when trying
> > to sign in to my hotmail account -- "Your Web browser options are currently
> > set to disable cookies. To use .NET Passport, you must enable cookies".
> >
> > Third party cookies have been checked allowed in IE so I can access my
> > hotmail account. Is there somewhere else I need to look to allow these
> > cookies?
> >
> > In an earlier posting I was advised to "View the privacy report when at
> > hotmail to see if IE blocked the cookies. You can allow them by clicking on
> > the site name in the list."
> >
> > If this means while in my hotmail account, I can't get in because of this
> > problem. OR - If it means when at the sign-in for hotmail, how do I access
> > the privacy report from there? OR - If it means in Internet Options for IE,
> > then the site address is not blocked there.
> >
> > More advise is appreciated.
> >
> > Thanks - Novice
.