Re: problem

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REDWAGON wrote:

What a crock of crapola all you MS-MVP's are talking about. 

I'm not an MVP.

And if you think that most of those MS tech's from India talk better than most americans, you are from a different planet !! 

I've been lucky to have known well educated Indians I guess.

The fact is that "Out Sourcing" for Microsoft, Dell and the rest of them is strickly for MONEY !!!. I think I know as I have a friend that IS in India helping some of the tech's and even HE has a hard time getting them to understand and has a hard time understanding most of them also. And the pay for the tech's there is so far under what they would have to pay a good college grad tech from the US, it rediculous.

I don't like outsourcing to foriegn countries either. AllI said was the Indians I've talked with in person and on the phone spoke excellent English.


Don't get me wrong, I use MS products because even after all of their holes, I have learned to skirt most of the problems by getting help from groups like this. It just is very annoying that so many of the replies one gets from this group for a particular problem is not even close.

That is both the beauty and drawback of a peer support group. You get all kinds of responses. You've got to learn who to trust. Unfortunately it's frequently not just a simple matter of posting a question and getting an immediate right answer.


Maybe if everyone had one of those "read line for line" books that the tech's from India have you would be as far ahead as calling them. And who ever thinks the tech's in india have good English haven't called one of them lately.

"OUT SOURCING"---If you think that is good for the good old USA, you need to move out of the country, as your head is in the hole in the sand !!

Redwagon.....


I've spent a great deal of time out of the US in my time. I don't disagree in principle with you but you really overreacted here RW.

Steve



"Steve N." wrote:


JB wrote:

Hi ... I am not racism at all and , I agree with you , If microsoft is sending out there tech support call in center to another country that there native language isn't English , Then Microsoft should at least provide tech support people that can clearly speak the English language , Whats the point if you can not understand the tech support person if he/she has a heavy accents ? Maybe a MVP can send this off to Microsoft and , Hopefully Microsoft can resolve this matter , We need to understand ...

I've talked with many Indians over the years and they all spoke better English than most North Americans.

Steve



"anonymous@xxxxxxxxxxxxxxxxxxxxxxxxx" wrote:



I just found out, I can no longer talk to anyone in the united states to get technical support for any microsoft product,even though I am in the united states, microsoft and its support outsourcer convergys have closed the last us tech support center in tucson arizona.

There are only a few sites in canada left and they are scheduled to close soon, All the support for us customers is now being done in india, I as most people in the us cannot understand the thick indian accents.

Am I the only person who cares if they call microsoft for support and cannot understand the people on the other end?




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