Re: problem

Hey "Piece" Mike---First--I'm not the only one that thinks "Out Sourcing"
American jobs is a good idea. That happens to be my personal opinion, which
may be different than yours. Second: I have contacted Microsoft on several
occasions because of a pretty difficult problem I had, and got a tech from
India. Now I think I am about a 7 on a scale of 1 to 10 as far as MS Win XP,
MS 2000, Win98 & 95 are concerned and after talking to the other techs from
India I very soon found out that I was way ahead of them from the "gi-go" let
alone trying to understand their broken type English. I very politely asked
them to slow down their speech and that did help a little.

Third: When I read a persons post on this group, it doesn't take to much
assuming to figure out how much they know generally, after asking them just a
few questions in a reply post. For that reason and for those persons, I just
personally think it would be better to give them a very direct possible
solution rather than have them go into the operating system and try and do
all these more complicated things that come pretty easy for you and a lot of
others. I feel that in most instances that just gets them in more trouble.

No hard feelings Mike. I have read many of your post on this group and have
found you to be extremely helpful. I just got a little frustrated about the
"Out Sourcing" deal (And I think that's my American right) and still feel
like Microsoft could screen their help in India a little better so that guys
like me and the one that started this particular post could under stand them
better. AND----Do something better about the "pat" answers they usually give
out.

Cheers, and keep up your good work. I just "WISH" I had enough $$$ to start
a helpdesk web site (Here in the good old USA) as you so suggested. But for
the time being I will just have to sign in on news groups like this one and
hopefully learn more and very possibly be able to help someone at the same
time.

Redwagon.....


"Mike Hall (MS-MVP)" wrote:

> So put your money where your mouth is and start a helpdesk, offer your
> services to Microsoft, and give the American people what you think they
> deserve.. and when you ask for money to cover the cost of any advice given,
> don't expect clean suggestions from all of them..
>
> US citizens want something for nothing and are no different to anybody else
> in that respect, but in this life, we get what we are prepared to pay for..
>
> --
> Mike Hall
> MVP - Windows Shell/user
>
> http://dts-l.org/goodpost.htm
>
>
>
>
>
> "REDWAGON" <REDWAGON@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:4135EF95-7A49-454D-B74F-4EB643572F5E@xxxxxxxxxxxxxxxx
> > What a crock of crapola all you MS-MVP's are talking about. And if you
> > think
> > that most of those MS tech's from India talk better than most americans,
> > you
> > are from a different planet !! The fact is that "Out Sourcing" for
> > Microsoft,
> > Dell and the rest of them is strickly for MONEY !!!. I think I know as I
> > have
> > a friend that IS in India helping some of the tech's and even HE has a
> > hard
> > time getting them to understand and has a hard time understanding most of
> > them also. And the pay for the tech's there is so far under what they
> > would
> > have to pay a good college grad tech from the US, it rediculous.
> >
> > Don't get me wrong, I use MS products because even after all of their
> > holes,
> > I have learned to skirt most of the problems by getting help from groups
> > like
> > this. It just is very annoying that so many of the replies one gets from
> > this
> > group for a particular problem is not even close.
> >
> > Maybe if everyone had one of those "read line for line" books that the
> > tech's from India have you would be as far ahead as calling them. And who
> > ever thinks the tech's in india have good English haven't called one of
> > them
> > lately.
> >
> > "OUT SOURCING"---If you think that is good for the good old USA, you need
> > to
> > move out of the country, as your head is in the hole in the sand !!
> >
> > Redwagon.....
> >
> >
> >
> > "Steve N." wrote:
> >
> >> JB wrote:
> >> > Hi ... I am not racism at all and , I agree with you , If microsoft is
> >> > sending out there tech support call in center to another country that
> >> > there
> >> > native language isn't English , Then Microsoft should at least provide
> >> > tech
> >> > support people that can clearly speak the English language , Whats the
> >> > point
> >> > if you can not understand the tech support person if he/she has a heavy
> >> > accents ? Maybe a MVP can send this off to Microsoft and , Hopefully
> >> > Microsoft can resolve this matter , We need to understand ...
> >>
> >> I've talked with many Indians over the years and they all spoke better
> >> English than most North Americans.
> >>
> >> Steve
> >>
> >>
> >> >
> >> > "anonymous@xxxxxxxxxxxxxxxxxxxxxxxxx" wrote:
> >> >
> >> >
> >> >>I just found out, I can no longer talk to anyone in the
> >> >>united states to get technical support for any microsoft
> >> >>product,even though I am in the united states, microsoft
> >> >>and its support outsourcer convergys have closed the last
> >> >>us tech support center in tucson arizona.
> >> >>
> >> >>There are only a few sites in canada left and they are
> >> >>scheduled to close soon, All the support for us customers
> >> >>is now being done in india, I as most people in the us
> >> >>cannot understand the thick indian accents.
> >> >>
> >> >>Am I the only person who cares if they call microsoft for
> >> >>support and cannot understand the people on the other end?
> >> >>
> >>
> >>
>
>
>
.

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