xp pro takes forever to shut down

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we have windows xp pro just recently installed on our computer. for some
reason, it takes forever to shut down, but it used to shut down normally up
till about 3 days ago. Once its in the shut down mode, nothing else can be
done until it actually does shut down. it starts up fine, just the shutting
down. We go to start, then shutdown like we are supposed to, but can't
understand what could be happening. Deleted internet files, cookies, did a
norton systems clean, but don't know if that would help or not. thanks for
any help
.

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