Re: safe mode boot problem

Bill wrote:
> I have a strange problem. My PC works totally normally other than the
> fact that it wlll not boot to safe mode. Whenever I get to the safe
> mode login screen and click on either of the two normal users or the
> administrator icon, the PC reboots itself a few seconds later. It will
> also do this after a short time if I simply don't log in to anyone at
> all! Very occasionally just before it reboots it flashes up an error
> message from which I can only grab the words "a problem is
> preventing". Googling this suggests a problem reading the licence file
> i.e. product activation, however why would the PC still work when
> normally booting up if there was a licence or activation problem?
>
> I'm running XP Home SP2 with Norton AV2003 (all definitions up to
> date).
>
> Any ideas?
>
> Thanks,
>
> Bill

Hello Bill,
Give this a try first:
Go to Start menu - select Run and then type
regsvr32 licdll.dll <enter>
regsvr32 regwizc.dll <enter>

Then try again to login to Safe Mode.

Let's have you turn off "reboot on error" setting in Windows.

Go to Desktop. Put mouse on it and do a RIGHT click.
Next, select Properties.

Select the "Advanced" TAB and
in the Startup and Recovery section click the "Settings" button.
At System Failure block,
"Un-check" the "Automatically restart" line. Apply change, make clean exit.

This will prevent a "reboot on error", and will also show (when you have Windows exception) the error code and its description.

IF a STOP error occurs, write down its number and complete description and follow up on fixes.
HTH
--
Maurice N
MVP Windows - Shell / User
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