RE: DVD multi drive malfunctioning.

Hi Sam,
Do you use dial up to access a network, such as at work? That is very
antiquated technology. You should be running directly to the network via
ethernet if you can.
Seems to me that you have a software issue or the drive itself is bad. My
son has a new HP that did the same thing. Run Dr. Watson if you can and let
it work. Will tell what is wrong so you can fix it. Dump dialup! Its slow
annoying and useless. You can get DSL for a little more than the high priced
dialup.
good luck

"Sam Harris - Greenville, NC" wrote:

> I have a Gateway 901 Media Center Computer.
>
> Here’s the issue: Sometimes the DVD Multi drive will not spin-up a DVD disk.
> It just blinks and clicks. Sometimes during this “Locked” period it will read
> Audio CD’s, and CD-ROMS. When I launch any of the 3 DVD applications and look
> at the disk drive they all report there is no disk or that it can not be
> read. Same results trying to access the disk using Explorer. The drive just
> will not “Spin-up” Eventually all disk reading ability is lost.
>
> Here’s what I’ve tried:
>
> 1. Through drive properties made sure autoplay was set to launch my DVD
> application when DVD content was loaded in the drive. Results - No Change.
> 2. Opened Hardware Device Manager and removed the drive and then restarted
> the computer. It found the “new hardware” and installed the software. Results
> - No Change.
> 3. Decided to try loading another 3rd party DVD encoder (NVIDIA) Results -
> No Change.
> 4. Gave up and decided to contact Gateway Tech Support Chat. This is where
> it gets interesting. I always manually connect my Dial-up through network
> connections before launching IE. Once the connection was made I click IE and
> nothing. Just an hour glass that disappeared after a few seconds. Clicked
> again. Same thing. While waiting installed an Audio CD to see if it would
> play. It did spin but no application launched to play it. After a few mins.
> ejected the CD and there was a funny pause after the spin-down. Suddenly
> everything came back. IE launched for each click (2 windows) and the Drive
> will now play all media types.
>
> This is the second time this has happened. Once when I first got the
> computer and decided to connect to chat with Tech Support. Same exact thing
> Click on IE. no IE. Installed a disk and no reading. Ejected the disk and
> funny pause and everything “unlocks”
>
> Any of you and a clue about how I can keep this from happening
>
> System info:
>
> Gateway 910 HSN Media Center 2004 with Windows XP and Service pack 2
>
> 901 Motherboard with Integrated Audio R0
>
> Motherboard chip set Intel 865G Chipset, consisting of: Intel 82865G GMCH /
> Intel 82801EB ICH5 / 4-Mb FWH
>
> DVD Drive HLDS (Hitachi-LG Data Storage) GSA-4040B
>
> Thanks for your time.
.

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