Re: Roxio Support!!! Want a laugh

I'd be telling them I'm returning their product as no way it should REQUIRE
knowing your product key to install and/or use. Don't put up with that crap
and PLEASE don't support or encourage companies to even try it.

"Patrick" <panamapatrick@xxxxxxxxxxxxxxxxxx> wrote in message
news:ueLNQN4RFHA.3732@xxxxxxxxxxxxxxxxxxxxxxx
> Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
> got back. Talk about not answering a question.
>
> From: patrick At: 10:16:33.000 04/18/2005
> Posted To: support@xxxxxxxxx
> Subject: [KB=EMC7]
>
> Just downloaded and installed the EMC 7.5 Upgrade. When using the
> facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
> me for my Windows Operating System Product Key. I do not have a
> Windows Operating System Product Key as my Gateway computer was
> purchashed with Windows already installed. How do I go about using
> this important Disaster Recovery Backup facility? This is very
> important to me.
> Patrick
> ------------------------------------------------------------------------
> Thank you for contacting Roxio Technical Support.
> The information in this article applies to:
> Easy Media Creator 7
> Applicable Operating Systems:
> Windows XP Home Edition
> Windows XP Professional
>
> Issue:
> How to disable all startup applications using the MSCONFIG utility in
> Windows XP
>
> Resolution:
> 1. Disabling startup items
>
> a. Click on the "Start" button and select "Run".
> b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
> c. Select the "Startup" tab over on the right side.
> d. Write down which items are checked, and then click on the "Disable All"
> button in the lower right corner of the screen.
> e. Click on the "Apply" button and then click on "OK".
> f. Click "YES" to restart the computer.
> g. When you reach the Desktop, you may receive a message saying "you have
> used the "System Configuration Utility" to make changes to your
> system....",
> you get this message, simply place a checkmark in a box on the lower left
> side titled, "Do not show me this message again" and click on the "OK"
> button.
>
> NOTE: To reverse these changes, follow steps a to c, and then place the
> checkmarks back in the boxes based on the notes you made. For optimal
> performance, only Anti-Virus or Firewall software should be enabled.
>
> If the information provided does not resolve your issue simply reply to
> this
> email. Please do not delete any of the existing text as it contains
> information to ensure your request is routed correctly.
>
> Regards,
>
> Roxio Technical Support
> http://support.roxio.com
> 866-279-7694 Technical Support
> 905-482-5200 Customer Service
> Monday - Friday, 9:00 A.M. to 6:00 P.M., EST
>
> We are always looking for ways to improve so please click on the link
> below
> to complete our online support survey.
> http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml
>
>
>
>
>


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