Dial-up clients drop connections
- From: Gary Levy <levygaryb@xxxxxxxxx>
- Date: Tue, 12 Apr 2005 14:12:27 -0700
Windows XP Home with Service Pack 2
Had a Pc frought with hundreds of spyware occurences and numerous viruses,
which have been
removed using several competing products applied one at a time in safe mode
I cannot get two unrelated Internet Service Provider dial-up products
(Walmart's WMConnect and AOL 9.0) to maintain a connection. The software
images are known to
be good and operational. Both products physically synchronize with the
respondent modem,
authenticate, attempt to "talk to the network", then drop the connection.
I have used alternate modems, RJ-11 jacks, and RJ-11 cables known to work
otherwise.
I have installed, de-installed, and re-installed each product without the
presence of each other.
After creating an alternate profile as a "Computer Administrator", I am
unable to install
software without using the default (administrator) profile.
The event logs refer to IPSEC errors. Unfortunately,a search of
support.microsoft.com produced
nothing conclusive; e.g., knowledgebase article 328213
I also reset the TCPIP properties as follows.
How to reset Internet Protocol (TCP/IP) in Windows XP
The NetShell utility (netsh) is a command-line tool for configuring and
monitoring Windows XP networking. Extreme cases may warrant the removal of
the TCP/IP protocol..With the NetShell utility, you can reset the TCP/IP
stack to restore it to its state that existed when the operating system was
installed. In Windows XP, a reset command is available in the IP context of
the NetShell utility. When you run the reset command, it rewrites pertinent
registry keys that are used by the Internet Protocol (TCP/IP) stack to reach
the same result as the removal and the reinstallation of the protocol.
Command usage
netsh int ip reset [log_file_name]
To run the command successfully, you must specify a file name for the log
where actions that are taken by netsh will be recorded
Command samples
netsh int ip reset resetlog.txt
netsh int ip reset c:\resetlog.txt
Reference :
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q299357&sd=tech
January 06, 2005. Microsoft Article 299357 July 12, 2004
Short of a manufacturer system "recovery" or reformatting and reinstalling
XP, any other suggestions?
.
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