Re: RESET PROBLEM
- From: Malke <malke@xxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 11 Apr 2005 16:24:34 -0700
Javed wrote:
>
> I have a weird problem with two of my laptops running XP and I can't
> really
> tell whether it is a OS problem or a virus problem.
> When I try to use any of the F8 options, the computer either restarts
> or shuts down.
> None of the options is working on one of my laptops. On the other it
> boots once in a way with safe mode and then boots normally but
> suddenly shuts down while it is running.
> I am also not too sure whether the problem is related to SP2 download
> which i did couple of months ago. The bad part is that there is no
> bootable media that the manufacturer provides. The recovery cds will
> wipe everything and i don't want to use it directly. Is there
> something I can do about all this.
The first question to answer is does your computer have a virus. The
best way to do this is by scanning in Safe Mode with a current version
(not earlier than 2004) antivirus using updated definitions. If you do
not have one installed, then start scanning in Safe Mode with
TrendMicro's Sysclean. You may need to get the program and pattern
files from a different known-clean computer with a cd burner. If your
laptops are networked, you should disconnect them both from the network
until you've determined that they are both clean.
TrendMicro's Sysclean is an extensive antivirus tool which has the
advantage of not needing to be installed. It requires two parts - the
scanning engine and the virus pattern files. Delete all Temporary and
Temporary Internet Files before running the program.
1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:
http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files
The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made.
3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.
After you have done your initial scan with Sysclean, get and install a
full-featured av, update it, and do a thorough scan in Safe Mode. Once
you have done these steps, see if the problem goes away. If it does
not, post back with the results of your virus scans. It would also be
useful to know the make/model of the laptops and if they are identical.
Malke
--
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"
.
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