Re: WXP SP2 multiple restarts to install

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Hi Tim,

Thank you for posting. Also thanks for Malke's help.

>From your post, my understanding of this issue is: When you install Windows
XP Service Pack 2 to some desktop PCs with GPO, these computers had to
restart several times before installing successfully. If this is not
correct, please feel free to let me know.

Based on your description, I think that these installing on computers which
need multiple restart are failed at first time, so there are several
following installations until success. Please refer to the following steps
to narrow down the root cause of this issue:

1. To check this, please view the Service Pack installation log file on the
computer had restarted repetitiously. To view the installation log, open
the following log file in a text editor, such as Notepad:
%systemroot%\svcpack.log

2. Please compare some log files on different computers which had the same
issue, and check whether there is anything dissimilar.

3. If you couldn't find anything abnormally in log files, you may send the
svcpack.log file to me at v-tomche@xxxxxxxxxxxxxx

4. Have all desktop PC the same configuration (including hardware and
software) before installing SP2? Or, which common ground could be found in
the computers that had the same issue?

Please let me know the above information so that I can provide further
assistance on this problem. I look forward to your reply.

Have a nice day!

Sincerely,

Tom Che

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
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>From: Malke <noreply@xxxxxxxxxxx>
>Subject: Re: WXP SP2 multiple restarts to install
>Reply-To: noreply@xxxxxxxxxxx
>Date: Thu, 07 Apr 2005 09:16:50 -0700
>References: <OiJt#T1OFHA.580@xxxxxxxxxxxxxxxxxxxx>
>Lines: 35
>Organization: Elephant Boy Computers
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>
>Tim Brown wrote:
>
>> We are currently rolling out WXP SP2 to our desktop PC's but I have
>> noticed
>> a worrying trend which is causing us concern. At least 20% of the
>> PC's have to be restarted at least 3 times before the service pack
>> installs properly. For example, on the first restart it might take 10
>> minutes and then go back
>> to the logon prompt. The next time the PC is restarted it tries
>> installing
>> the service pack again. This can happen up to 5 times before it is
>> successfull. Obviously, this causes disruption to our users and means
>> we have to ask them to restart their machines at the end of each day
>> to reduce the disruption during working hours.
>>
>> This is particularly important to us as the next phase is installing
>> to laptops which need to have the SP installed in one hit as they do
>> not come into the office very often.
>>
>> The SP is being installed via group policy from the .msi file.
>>
>> Please help
>
>I would look at those machines and test them for malware and hardware
>failures. Also look at what is different about those machines, perhaps
>some hardware or software incompatibility with SP2. I've installed SP2
>on lots of machines (not as many as big sysadmins, but close to 250 by
>now) and have never experienced that on any of the machines.
>
>Malke
>--
>MS MVP - Windows Shell/User
>www.elephantboycomputers.com
>In Memoriam - MVP Alex Nichol
>The world is diminished without him.
>

.

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