Re: WXP SP2 multiple restarts to install

Tim Brown wrote:

> We are currently rolling out WXP SP2 to our desktop PC's but I have
> noticed
> a worrying trend which is causing us concern. At least 20% of the
> PC's have to be restarted at least 3 times before the service pack
> installs properly. For example, on the first restart it might take 10
> minutes and then go back
> to the logon prompt. The next time the PC is restarted it tries
> installing
> the service pack again. This can happen up to 5 times before it is
> successfull. Obviously, this causes disruption to our users and means
> we have to ask them to restart their machines at the end of each day
> to reduce the disruption during working hours.
>
> This is particularly important to us as the next phase is installing
> to laptops which need to have the SP installed in one hit as they do
> not come into the office very often.
>
> The SP is being installed via group policy from the .msi file.
>
> Please help

I would look at those machines and test them for malware and hardware
failures. Also look at what is different about those machines, perhaps
some hardware or software incompatibility with SP2. I've installed SP2
on lots of machines (not as many as big sysadmins, but close to 250 by
now) and have never experienced that on any of the machines.

Malke
--
MS MVP - Windows Shell/User
www.elephantboycomputers.com
In Memoriam - MVP Alex Nichol
The world is diminished without him.
.

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