Re: news.individual.net

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"Stan Brown" <the_stan_brown@xxxxxxxxxxx> wrote in message
news:3b89vbF6c9lp9U11@xxxxxxxxxxxxxxxxx
> "Canopus" wrote in microsoft.public.windowsxp.general:
> >"Stan Brown" <the_stan_brown@xxxxxxxxxxx> wrote in message
> >news:3b6g3kF6fmt7tU15@xxxxxxxxxxxxxxxxx
> >>
> >> FWIW, my experience with Click&Buy was negative. I signed up as
> >> instructed, and got a confirming screen. Yesterday evening I
> >> received a mail confirming my CANCELLATION of news.individual net,
> >> and a second mail letting me know that I had committed fraud and
> >> was being reported to (unnamed) "law enforcement authorities". Both
> >> mails came from Click&Buy, NOT from n.i.n. I replied immediately,
> >> and now more than 24 hours (and a whole business dy) later, I still
> >> have no response.
> >
> >Everything went through very smoothly with me. Could you perhaps have
made
> >a little typo with credit/debit card details? your name and address must
> >match exactly with credit card details.
>
> I'm human, but I checked carefully.
>
> And that would not explain why they sent two nastygrams but will
> not respond to my inquiries.
>
> By contrast, when I sent a note to individual.net last night
> explaining the situation and asking them please not to turn my
> account off while this is getting resolved, they responded promptly
> and politely, assured me my account would stay active, and offered
> to intercede with Click-Buy if I haven't heard anything
> satisfactory by Tuesday.
>
> --
>
> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
> http://OakRoadSystems.com/

Bizarre! Individual.net seem to have always been a pretty honorable set-up
so I wouldn't be surprised if they have any more cases like yours that
they'll ditch Click-Buy. I'm not quite sure why they had to go down that
finance path, I'm sure they would have had enough subscribers to warrant
direct via credit/debit card, Standing Order, Direct Debit or even dare I
say it Pay Pall.

Rob


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