Re: frequent crashiing

Thanks for your replies. Sorry for that I did not explain my problem
clearly.
my computer is a HP laptop .And the word "crash" what I meant was computer
tries to sart but after the blue screen it shuts off try to start again.
This goes on indefinitely. Also once I got a "page error in non page error"
sort of error. I have a Zone Alarm firewall , Norton anti virus and also
Adaware installed on my computer.
I run them frequently. It seems nothing wrong with my computer.Could this be
a hardware issue?
"Malke" <noreply@xxxxxxxxxxx> wrote in message
news:e0p5e24NFHA.1372@xxxxxxxxxxxxxxxxxxxxxxx
> anonymous@xxxxxxxxxxxxxxxxxxxxxxxxx wrote:
>
> > It is almost certainly a software issue.
> >
>
> (snip)
>
> There is no way to tell what is causing the problems from the
> information (lack of) provided by the OP. Yes, it could be malware. But
> it could also be hardware, particularly if the crashing is random. Here
> are general troubleshooting steps for both areas. If they look too
> complicated, then the advice to take your computer to a local
> professional (not a BestBuy or CompUSA type of store) is good.
>
> For software issues - First check for malware after deleting all
> Temporary and Temporary Internet Files:
>
> 1) Scan in Safe Mode with current version (not earlier than 2004)
> antivirus using updated definitions.
>
> Before you remove malware, get LSPFix or WinSockFix for XP - see links
> below.
>
> 2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
> programs are free, so use them both since they complement each other.
> There is a new version of CWShredder from Intermute. I would not
> install the other Intermute programs, however. Alternately, there are
> CoolWebSearch malware removal steps at SilentRunners.
>
> Be sure to update these programs before running, and it is a good idea
> to do virus/spyware scans in Safe Mode. Make sure you are able to see
> all hidden files and extensions (View tab in Folder Options).
>
> If the malware remains even after you used Ad-aware and Spybot, you can
> scan with HijackThis. HijackThis is an excellent tool to discover and
> disable hijackers, but it requires expert skill. See below for
> HijackThis links, including sites where you can post your HJT logs. A
> combination of HijackThis and About:Buster works well in removing the
> About:Blank homepage hijacker. Again, this is an expert tool and
> novices should get help with it.
>
> 3) If you are running Windows ME or XP, you should disable/enable System
> Restore after the system is clean because malware will be in the
> Restore Points. With ME, you must disable System Restore completely.
> With XP, you can delete all but the most recent (presumably clean)
> System Restore point from the More Options section of Disk Cleanup
> (Run>cleanmgr).
>
> Links to help with malware:
>
> Software/Methods:
> http://www.safer-networking.org - Spybot Search & Destroy
> http://www.lavasoftusa.com - Ad-aware
> http://www.intermute.com/products/cwshredder.html
> http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
> http://www.cexx.org/lspfix.htm - Repair Winsock 2 settings after
> removing spyware
> http://www.spychecker.com/program/winsockxpfix.html - WinsockXPFix.exe
> http://www.tomcoyote.com/hjt/ - HijackThis
>
> HijackThis:
> http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
> Eshelman
> http://aumha.net - forums
> http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis
> forum
> http://www.wilderssecurity.com/
> http://forums.tomcoyote.org/
>
> General:
> http://auhma.net - look under "Security" for various forums
> http://rgharper.mvps.org/cleanit.htm
> http://mvps.org/winhelp2002/unwanted.htm
> http://www.aumha.org/a/parasite.htm - The Parasite Fight
> http://www.spywarewarrior.com/rogue_anti-spyware.htm
>
> Then move on to general maintenance:
>
> 1) Delete temporary and Temporary Internet Files.
> 2) Stop unnecessary services/programs from starting with Windows - see
> www.blackviper.com for services info and
> www.pacs-portal.co.uk/startup_index.htm for programs info.
> 3) Look in Event Viewer for clues.
> 4) Make sure you've visited Windows Update and applied all security
> patches. Do not install driver updates from Windows Update.
> 5) Run a firewall.
>
> For hardware issues -
>
> 1) Open the computer and run it open, cleaning out all dust bunnies and
> observing all fans (overheating will cause system freezing). Obviously
> you can't do this with a laptop, but you can hear if the fan is running
> and feel if the laptop is getting too hot.
>
> 2) Test the RAM - I like Memtest86+ from www.memtest.org. Obviously, you
> have to get the program from a working machine. You will either
> download the precompiled Windows binary to make a bootable floppy or
> the .iso to make a bootable cd. If you want to use the latter, you'll
> need to have third-party burning software on the machine where you
> download the file - XP's built-in burning capability won't do the job.
> In either case, boot with the media you made. The test will run
> immediately. Let the test run for an extended period of time - unless
> errors are seen immediately. If you get any errors, replace the RAM.
>
> 3) Test the hard drive with a diagnostic utility from the mftr. Usually
> you will download the file and make a bootable floppy with it. Boot
> with the media and do a thorough test. If the drive has physical
> errors, replace it.
>
> 4) The power supply may be going bad or be inadequate for the devices
> you have in the system. The adequacy issue doesn't really apply to a
> laptop, although of course the power supply can be faulty.
>
> 5) Test the motherboard with something like TuffTest from
> www.tufftest.com. Sometimes this is useful, and sometimes it isn't.
>
> Malke
> --
> MS MVP - Windows Shell/User
> www.elephantboycomputers.com
> In Memoriam - MVP Alex Nichol
> The world is diminished without him.


.

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