Re: Application hang

From: Rog (Rog_at_discussions.microsoft.com)
Date: 02/01/05 

Date: Tue, 1 Feb 2005 12:19:04 -0800

JJ, I may have found a/the solution, although I don't know it'll work for
you. I have Plaxo installed (Outlook plug-in), which I remembered I changed
online today ... I disabled Plaxo and voilà ... Outlook is up and running
again!

"Rog" wrote:

> Hey JJ,
>
> I found some reference to a problem with Norton AV 2002 Professional ... but
> hey, the link with the solution is dead!
>
> The weird thing is that Outlook works fine on my wife's XP account on the
> same PC. The .pst file is being updated with the last time I attempted to
> start Outlook!
>
> "JJPettit" wrote:
>
> > Rog,
> >
> > I have recieved the same error message here as well from Outlook. I too have
> > Norton Anti-Virus software installed.
> >
> > No additional progress...
> >
> >
> > "Rog" wrote:
> >
> > > 'Just discovered this one for the 1st time. Am running XP Home SP2 and get
> > > the same hang on OUTLOOK ... everything else seems to be running fine. Saw on
> > > the 'Windows XP Help & Support' where it may well be related to AV software
> > > (in my case Norton).
> > >
> > > Here's my error message:
> > >
> > > szAppName : OUTLOOK.EXE szAppVer : 11.0.6353.0 szModName : hungapp
> > >
> > > szModVer : 0.0.0.0 offset : 00000000
> > >
> > > Has anybody made any progress here?
> > > "DUBB" wrote:
> > >
> > > > I ordered the SP2 disk through the mail and rebuilt the system from scratch.
> > > > I use an home built with intel motherboard, P4 1.7 MHz, Western Digital 160
> > > > Gig hard drive, 512 RAM, Norton Internet Security 2004. I started with XP
> > > > installation then SP2 then the games and misc. programs that I use. I then
> > > > installed my internet provider and saved the installation of Norton for last.
> > > > It's been a week and so far so good!
> > > >
> > > > "JJPettit" wrote:
> > > >
> > > > > What I get (when it happens) is the following 3 errors.
> > > > >
> > > > > 1. Fault bucket 126648864.
> > > > > 2. Hanging application iexplore.exe, version 6.0.2900.2180, hang module
> > > > > hungapp, version 0.0.0.0, hang address 0x00000000.
> > > > > 3. Hanging application rundll32.exe, version 5.1.2600.2180, hang module
> > > > > hungapp, version 0.0.0.0, hang address 0x00000000.
> > > > >
> > > > > And what I also noticed is that i normally get this error when I right click
> > > > > on a web link and select open in new window. When I try to close the window
> > > > > that is when I get the error and the system freezes. I can not say that I
> > > > > have seen the CPU hit 100% when that happens. I do not believe it has as I am
> > > > > able to still go to other applications and work.
> > > > >
> > > > > Thanks,
> > > > > Jeff
> > > > >
> > > > >
> > > > > "zacittub" wrote:
> > > > >
> > > > > > Running an HP NC6000 notebook with McAfee 8.0i Virus Scan. Same OS
> > > > > > Build. 1GByte of RAM.
> > > > > >
> > > > > > Did you simply disable the Windows Firewall/ ICS "Service"? You state
> > > > > > that you are having fewer "hangs". Does that imply even after you
> > > > > > disable the service (if you did so) that you got the 100% CPU
> > > > > > utilization anomaly?
> > > > > >
> > > > > > Thanks!
> > > > > >
> > > > > >

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