Re: Sudden Shutdown of XP Home

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Susan (dsnsacree_at_msn.com)
Date: 02/15/05 

Date: Tue, 15 Feb 2005 11:51:53 -0600

I have tried to determine what causes the problem. I have first studied the
programs at startup. Unfortunately, I have to do everything in Safe mode
because black screen in normal startup will not let me get to anything. I
have considered wiping everything out with clean reinstallation, but Dell KB
under "steps should I attempt to possibly avoid reinstalling MS XP" suggests
restore which I cannot do at this point.

As for System logs, I did a help and there was mention of Dr. Watson (which
has been worthless in past) but I could not set it up with black screen
anyway!

The Device Manager shows no yellow question marks, etc.

I admit that I am no expert but was once told that I have the persistence of
Job which has served me well so far .

I appreciate any advice and have emailed Microsoft many times that I
appreciate their support of the Newsgroups.

Thanks for any help.
Susan
"w_tom" <w_tom1@hotmail.com> wrote in message
news:42122B1A.51F5B5EF@hotmail.com...
> With a reinstall, then you destroy important facts necessary
> to first learn why problems exist. For example, what does the
> system (event) logs report? That is where the error messages
> and warnings about possible future problems are stored (see
> the Microsoft HELP if you don't know of these logs). What
> does the Device Manager report?
>
> Wildly 'restoring' something without first identifying the
> problem can only make problems far more complicated.
>
> In the meantime, what does the manufacturer's comprehensive
> diagnostics report? All responsible manufacturers provide
> these on the computer (see also recovery console) or on their
> web site. If your manufacturer is not so responsible, then
> you may need download third party diagnostics or those from
> individual component manufacturers (ie disk drive, network
> card, etc).
>
> Do not try to fix something without first knowing what is
> wrong.
>
> Susan wrote:
> > Just ran into another snag -- cannot use sfc /scannow got error:
> > Windows File Protection could not initiate a scan of protected
> > system files. The specific error code is 0x000006ba [The RPC server
> > is unavailable.]
> >
> > "Susan" <dsnsacree@msn.com> wrote in message
> > news:%23uMXCb3EFHA.3368@TK2MSFTNGP10.phx.gbl...
> >> Guess it really does not shut-down. Think I will have to do
> >> reinstall because cannot do restore with rstrui.exe in Safe Mode
> >> with Command Prompt. ...

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