Re: Slooooow Shutdown;Found Problem

From: Rock (rock_at_mail.nospam.net)
Date: 02/11/05 

Date: Fri, 11 Feb 2005 13:23:46 -0800

Phil C. wrote:

> I finally got a break in my headache here. A half hour ago I was rebooting,
> and the desktop hung in appearing, when it came up and I tried to explore
> files, the searchlight sat there forever. A check in the event log found
> the message that "The WIA (Windows Image Aquisition) hung on startup".
> I disabled the WIA service in the service manager and voila, the computer
> shuts down in 4 seconds.
>
> It turns out this week I installed new drivers for my Microtek ScanMaker
> Flatbed scanner. When I was diagnosing the slow hung shutdown, I
> uninstalled the Microtek drivers, but this did not fix the shutdown.
>
> Today, googling the above error message I found three Microsoft Articles:
> Long delay before files appear in My Computer in Windows XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;819017&Product=winxp
>
> The most important Article:
> Some Programs May Not Work with a Scanner or a Camera When You Upgrade to
> Windows XP
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;300462
>
> and finally:
> Windows XP: List of Scanners That Are Supported by Windows Image Acquisition
>
> http://support.microsoft.com/default.aspx?scid=kb;en-us;Q293356
>
> It turns out that apparently the Microtek software installs some TWAIN
> drivers that do the job of the WIA, and the WIA does not work with my
> scanner as per the last article.
> Unistalling the Microtek software apparently left the TWAIN drivers intact,
> which is why
> my shutdown problem persisted.
>
> When I reinstalled the Microtek software, apparently there is some conflict
> where the WIA and the TWAIN driver fight each other and cause startup and
> shutdown problems.
>
> So the solution is to disable the WIA service or remove the WIA driver for
> the device as described in the second article above and reinstall your
> scanner or camera software.
>
>

Great Phil, glad you got it working and thanks for posting back. I do
think clean boot troubleshooting by disabling windows services could
have pinpointed this for you. I'm not sure if you just did the startup
programs, but you can also disable services. Anyway, I know it feels
godo to have it resolved.

Relevant Pages

  • Re: Slooooow Shutdown;Found Problem
    ... I disabled the WIA service in the service manager and voila, ... It turns out this week I installed new drivers for my Microtek ScanMaker ... When I was diagnosing the slow hung shutdown, ... Long delay before files appear in My Computer in Windows XP ...
    (microsoft.public.windowsxp.general)
  • Re: Takes 2min to open Explorer windows...
    ... If WIA is the cause of the problem then stopping the service should cause ... When I uninstalled the HP scanner ... software and downloaded the software for Windows XP the problem was solved. ... "Mark Penders" wrote in message ...
    (microsoft.public.windowsxp.perform_maintain)
  • FOUND SOLUTION->Re: WindowsXp Slooow Shutdown;
    ... I disabled the WIA service in the service manager and voila, ... It turns out this week I installed new drivers for my Microtek ScanMaker ... When I was diagnosing the slow hung shutdown, ... Long delay before files appear in My Computer in Windows XP ...
    (microsoft.public.win32.programmer.ui)
  • Re: Scanner does not appear under My Computer (CanoScan LiDE20)
    ... > recently did a clean install of Windows XP Professional ... > working flawlessly with drivers that were provided either ... The scanner was the first ... I ran the driver installation ...
    (microsoft.public.windowsxp.hardware)
  • Re: cant use scanner with windows xp.
    ... and the control software that worked with Windows 3.1/95 will not work with ... so you can get workaround drivers if you try hard enough.. ... MVP - Windows Shell/User ... I think your scanner is a parallel port model, ...
    (microsoft.public.windowsxp.general)
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