Re: Explorer.exe not responding (need to end/start it)

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From: Malke (malke_at_nospoonnotreally.com)
Date: 01/10/05 

Date: Sun, 09 Jan 2005 20:06:53 -0800

Steve Go wrote:

> Hi,
>
> I have XP PRO, SP2 with all current updates. Recently Explorer.exe
> (not IE) is unresponsive. If I watch it in task manager, it just
> consumes memory up to about 28k or so and levels off. However, if I
> try to click on MY COMPUTER, CONTROL PANEL or anything that is not a
> direct shortcut to an application, I get an hour glass for a while and
> then nothing.
>
> If I kill EXPLORER.EXE and start it again from task manager (Run
> explorer.exe), the problem occassionally does not reappear and
> everything is fine until a reboot.
>
> However, it seems that on booting, if I click on MY COMPUTER quickly
> -- before all items are on the task bad and the entire start up is not
> complete -- I do not seem to have a problem.
>
> I am at a loss as to how to debug this...any ideas? I am leaning
> towards thinking that there is a sequence issue and something that is
> being started 'later' at start up is conflicting with something
> started 'sooner' but I can't tell what and am leery at trying all
> permutations -- assuming there is someway to identify the order in
> which things get started!
>
>From a software standpoint, what have you done in terms of scanning for
viral and non-viral malware?

>From a hardware standpoint, I'd test the hard drive and the RAM. Test
the drive with a diagnostic utility downloaded from the drive mftr.'s
website. For the RAM, I like Memtest86+ from www.memtest.org.

But definitely determine that your computer is 100% virus and
spyware-free. Post back if you need help with that.

Malke 

-- 
MS-MVP Windows User/Shell
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic"

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