Re: Acronis True Image vs. Norton Ghost - which to buy?

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From: Jack Fu (jackfu_at_pobox.com)
Date: 01/06/05 

Date: Thu, 6 Jan 2005 13:31:01 -0800

I downloaded symcln from Norton and ran it according to instructions and it
ran fine, with a message at the end saying I can now install the sw that I
was not able to install before because of leftover items from System Works.
So, I started to install Ghost 9.0, and again I got the same frustrating
message that a previous version of GHOST is on my computer and must be
uninstalled. I ran symcln again, it ran fine, I tried installing Ghost
again, got same message... Very frustrating! !

I also deleted the "GhostStartService" and "GhostStartTrayApp" files (by
shutting down those two processes first) and the entire GHOST folder. Still
can't install Ghost 9.0.

I guess I will have to call Norton's paid support. What a rip off, on a new
product I just bought!

"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message
news:WN0Dd.1901$W32.10@newsread3.news.atl.earthlink.net...
> Norton System Works must at one time have been on your PC.
> It's those legacy components that are causing the problem. Symantec
> makes a cleanup tool called SymClean to remove remnants of their
> SystemWorks product.
> You have services mapped to run and that's why you cannot
> delete the folder/files. To remove them requires manually editing the
> Registry which can be dangerous.
> Visit Symantec's web site and search their KB (Knowledge Base)
> articles using "SymCln" as the search criteria.
>
> "Jack Fu" <jackfu@pobox.com> wrote in message
> news:NrWdnWpnPrQGCkHcRVn-qw@comcast.com...
>>I bought Norton Ghost 9.0 on CD. I just posted the following in the
>>symantec.support.network.ghost.software newsgroup:
>>
>> I just purchased Norton GHOST 9.0 on CD. When I tried to install it, I
>> got message that a previous version of GHOST is on my computer and must
>> be uninstalled (with no advise on how to uninstall it). My Windows is
>> Media Center Edition. When I go to Window's control Panel and invoke "Add
>> or Remove Programs", there is "Norton Antivirus 2004 Professional" and
>> "Norton WMI Update" but no Norton GHOST! I did a search and found a
>> ...Program Files\Norton SystemWorks\Norton Ghost folder but I cannot
>> delete that folder becauses two of the files in that folder
>> ("GhostStartService" and "GhostStartTrayApp") cannot be deleted. When I
>> try to delete them I get the nonsensical message "Cannot delete
>> GhostStartService[or the other file]: Access is denied. Make sure the
>> disk is not full or write-protected and that the file is not currently in
>> use."
>>
>> I would appreciate any help. (I do not want to use the for-charge Norton
>> support because I think charging for a newly purchased product is a
>> ripoff.)
>>
>> Thanks!
>>
>>
>> "Art" <noonehere@someplace.com> wrote in message
>> news:ukYUing7EHA.4040@TK2MSFTNGP14.phx.gbl...
>>>
>>>
>>>> In article <Ok4Chxe7EHA.2600@TK2MSFTNGP09.phx.gbl>,
>>>>>"Al Dykes" <adykes@panix.com> wrote in message
>>>>>news:cqv5u4$i93$1@panix5.panix.com...
>>>>>> The CD-bootable Acronis TI is based on a very current version of
>>>>>> Linux
>>>>>> with, I expect, every stable driver known to man built into the
>>>>>> kernel. This mans that it is not dependant on the BIOS, except to
>>>>>> boot, and it has good Read Only access to NTFS. A darn sight better
>>>>>> than a DOS-based product.
>>>>>> --
>>>>>> a d y k e s @ p a n i x . c o m
>>>>>>
>>>>>> Don't blame me. I voted for Gore.
>>>
>>>
>>>> Art <noonehere@someplace.com> wrote:
>>>>>Al:
>>>>>One further question/comment re the Acronis True Image bootable CD: as
>>>>>I
>>>>>mentioned previously based upon some limited experience with this
>>>>>program
>>>>>I've been quite impressed with its cloning speed vis-a-vis Norton Ghost
>>>>>2003
>>>>>which I've been using regularly. But there is one negative. From time
>>>>>to
>>>>>time the CD doesn't boot and the system goes directly to the Desktop.
>>>>>I've
>>>>>made a number of different CDs, using them in a variety of CD/DVD-ROMs,
>>>>>but
>>>>>always with the same results. Sometimes it takes two or three tries
>>>>>before
>>>>>the CD boots. A friend of mine also has been using the ATI program and
>>>>>tells
>>>>>me he runs into the same problem from time to time. It's very erratic.
>>>>>We're
>>>>>both using build 771. I believe there's a later build but I haven't yet
>>>>>downloaded it. I sent an email to Acronis re this problem but haven't
>>>>>had a
>>>>>reply. Have you run into this?
>>>>>Art
>>>
>>>
>>> "Al Dykes" <adykes@panix.com> wrote in message
>>> news:cqvhu7$luf$1@panix5.panix.com...
>>>> Home-burned CDs sometines have error rates that make them unreliable.
>>>> Does your friend burn his won bootable CD or is he testing yours ?
>>>>
>>>> If it's the latter then IMO your CD burner is margial, or maybe your
>>>> media.
>>>> Did it all come in the same batch ? try another brand.
>>>>
>>>> Look in the BIOS see if yo can set it to just boot from the CD,
>>>> and halt if it can't. That will make it lots less frustrating.
>>>>
>>>> Is this a DVD/CDR drive ? You might have better luck if you can
>>>> burn the CD on a simple CDR burner.
>>>>
>>>> IMO This has nothing to do with Acronis. It's somethin with your
>>>> PC and media.
>>>>
>>>> --
>>>>
>>>> a d y k e s @ p a n i x . c o m
>>>>
>>>> Don't blame me. I voted for Gore.
>>>
>>> Al:
>>> Thanks for your response. No, it isn't my CD/DVD ROM devices nor my
>>> media that's the problem. As I stated, I've run into the same problem
>>> notwithstanding the fact that I've used at least three different CD/DVD
>>> players/recorders as well as a variety of CD-Rs on different machines,
>>> all of which I've worked with for many months and know to be sound. And
>>> as I stated, my friend has run into the identical problem as I with his
>>> equipment/media. I've no problem booting from a bootable CD. I do it all
>>> the time. The only plausible explanation would seem to be the particular
>>> build (771) of ATI that both of us are using. I'll download a later
>>> build (which I should have done before) ASAP. Thanks again for your
>>> input.
>>> Art
>>>
>>>
>>>
>>
>>
>
>

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