Re: windowsXPpro explorer crash
From: Benedictum (benedictum_at_dominusvobis.com)
Date: 01/05/05
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Date: Tue, 4 Jan 2005 22:31:54 -0600
OK, my system runs on WinXPPro Sp2 (fully updated). When I indicated that
Microsoft is not doing anything about this is because sometime back I have
seen reports from most users directed to MS. They have records of these
complaints.
Anyway, I am not sure about those freewares. Some of them have done me harm
than good. What I really need to know is why explorer crashes when
scrolling thru a folder.
"Malke" <malke@nospoonnotreally.com> wrote in message
news:O5ONL2f7EHA.2032@tk2msftngp13.phx.gbl...
> Benedictum wrote:
>
>> everytime I access a folder I get the explorer crashing. I do not
>> understand why and Microsoft has taken no effort to solve the problem
>> despite me sending the reports everytime it happens for about a year
>> now. Can someone tell me why explorer is crashing?
>
> The reports that you send will not get you tech support. If you want
> tech support, you can make a post in the newsgroup (as you've done) or
> call MS Tech Support or take the machine to a good local computer
> repair shop (not a BestBuy or CompUSA type of store).
>
> Now, you haven't given us enough information to get a good answer. We
> don't know anything about your computer, the hardware or the software
> you have on it. We don't know your Windows version and Service Pack
> level. If you want help, you must provide a lot more details. In the
> meantime, here are some general troubleshooting steps to go through:
>
> First check for malware, as follows (links follow step below):
>
> 1) Scan in Safe Mode with current version (not earlier than 2003)
> antivirus using updated definitions.
>
> 2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
> programs are free, so use them both since they complement each other.
> There is a new version of CWShredder from Intermute. I would not
> install the other Intermute programs, however. Alternately, there are
> CoolWebSearch malware removal steps at SilentRunners.
>
> Be sure to update these programs before running, and it is a good idea
> to do virus/spyware scans in Safe Mode. Make sure you are able to see
> all hidden files and extensions (View tab in Folder Options).
>
> HijackThis is an excellent tool to discover and disable hijackers, but
> it requires expert skill. See below for HijackThis links. A combination
> of HijackThis and About:Buster works well in removing the About:Blank
> homepage hijacker. Again, this is an expert tool and novices should get
> help with it.
>
> 3) If you are running Windows ME or XP, you should disable/enable System
> Restore because malware will be in the Restore Points. With ME, you
> must disable System Restore completely. With XP, you can delete all but
> the most recent (presumably clean) System Restore point from the More
> Options section of Disk Cleanup (Run>cleanmgr).
>
> Links to help with malware:
>
> Software/Methods:
> http://www.safer-networking.org - Spybot Search & Destroy
> http://www.lavasoftusa.com - Ad-aware
> http://www.majorgeeks.com - good download site
> http://www.intermute.com/spysubtract/cwshredder_download.html
> http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
>
> HijackThis:
> http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
> Eshelman
> http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis
> forum
> http://www.wilderssecurity.com/
> http://forums.tomcoyote.org/
> http://www.spywareinfo.com/forums/
>
> General:
> http://forum.aumha.org/ - look under "Security" for various forums
> http://rgharper.mvps.org/cleanit.htm
> http://mvps.org/winhelp2002/unwanted.htm
> http://www.aumha.org/a/parasite.htm - The Parasite Fight
> http://www.spywarewarrior.com/rogue_anti-spyware.htm
>
> Then move on to general maintenance:
>
> 1) Delete temporary and Temporary Internet Files.
> 2) Stop unnecessary services/programs from starting with Windows - see
> www.blackviper.com for services info and
> www.pacs-portal.co.uk/startup_index.htm for programs info.
> 3) Look in Event Viewer for clues (Start>Run eventvwr.msc [enter])
> 4) Make sure you've visited Windows Update and applied all security
> patches. Do not install driver updates from Windows Update.
> 5) Run a firewall.
>
> Malke
> --
> MS MVP - Windows Shell/User
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
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