Re: xp service paack 2 automatic updates
From: Rick \ (rick_at_mvps.org)
Date: 01/05/05
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Date: Tue, 4 Jan 2005 21:31:20 -0500
Hi,
Check the bottom of the WindowsUpdate.log file for error codes we can
research. Click start/run and type "%windir%\windowsupdate.log", then click
ok.
-- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Associate Expert - WindowsXP Expert Zone www.microsoft.com/windowsxp/expertzone Windows help - www.rickrogers.org "bill thrasher" <billthrasher@discussions.microsoft.com> wrote in message news:5D931923-312F-4415-8AA9-7E4CD504616F@microsoft.com... > Thanks Rick > > Could not reinstall norton in safe mode. > Did reinstall norton system works. > Did system scan. > Found 2 infected files and repaired. > Norton boots up on restart and stays active now, but I still can not > acvtivate Windows updates > > Bill > > "Rick "Nutcase" Rogers" wrote: > >> I think he was correct in the initial assessment - the virus is active >> and >> masking itself from the AV software once the system is booted, so it >> doesn't >> matter if it's running at that point. You need to start in Safe mode and >> run >> an updated program there. If you are unable to use or update Norton's >> properly (and it's very possible that the bug will prevent this), then >> here >> are some other tools: >> >> Free virus removal tools: >> >> http://vil.nai.com/vil/stinger/ >> http://www.emsisoft.com/en/ >> http://free.grisoft.com/doc/8/lng/us/tpl/v5/nid/3001#3001 >> http://www.f-secure.com/download-purchase/tools.shtml >> >> Also, you may use this free on-line scanner: >> http://housecall.trendmicro.com/ >> >> Symantec also distributes many free removal tools that are >> virus-specific, >> so if you can figure out which one it is, they may still be able to help: >> http://securityresponse.symantec.com/avcenter/tools.list.html >> >> In case you need assistance, see this on how to start in Safe mode: >> http://www.rickrogers.org/fixes.htm#Safe%20mode >> >> -- >> Best of Luck, >> >> Rick Rogers, aka "Nutcase" - Microsoft MVP >> http://mvp.support.microsoft.com/ >> Associate Expert - WindowsXP Expert Zone >> www.microsoft.com/windowsxp/expertzone >> Windows help - www.rickrogers.org >> >> "bill thrasher" <billthrasher@discussions.microsoft.com> wrote in message >> news:5B33434B-F21A-4D02-B384-D6EA87CC79A7@microsoft.com... >> > >> > >> > "djlactose" wrote: >> > >> >> The virus might still be in your system, or may have already damaged >> >> your >> >> antivirus software. Reinstall the antivirus software and try to >> >> manually >> >> update windows to see if that corrects the problem. >> >> >> >> "bill thrasher" wrote: >> >> >> > Thanks for the quick response DJ >> > I can enable norton manually and as long as I dont reboot my computer >> > it >> > will stay enabled. >> > I cannot however enable automatic updates for xp for some reason. >> > I was thinking of reinstalling service pack 2. now that i have removed >> > the >> > viruses. >> > One virus was a Trojan horse. >> > >> > What do you think ? >> > >> > Bill >> > >> >> > I can not activate automatic update. As well norton ant virus is >> >> > deactivated >> >> > on start up. >> >> > I did find some viruses when scanning and destroyed them but nothing >> >> > has >> >> > changed >> >> >>
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