Re: Can't find Windows Components in Add/Remove Programs

From: Frank Saunders, MS-MVP, IE/OE (franksaunders_at_mvps.org)
Date: 12/11/04 

Date: Sat, 11 Dec 2004 11:21:26 -0500

Look in the left hand column of Add/Remove Programs and you should see an
icon labelsedlabeled Add/Remove Windows Components. 

-- 
Frank Saunders, MS-MVP, IE/OE
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"MaryL" <carstan101@yahoo.comTAKE-OUT-THE-LITTER> wrote in message 
news:uNczBu53EHA.3756@TK2MSFTNGP14.phx.gbl...
> Help!  I have used various versions of Norton for many years, with none of 
> the problems others have encountered.  However, I recently uninstalled 
> Norton SystemWorks 2003 and then installed Norton SystemWorks Premier 
> 2005. I bought the Premier version because I used Ghost in 2003 and I 
> wanted the updated 9.0 version.  There's where my problems are!  When I 
> attempt to run Ghost, I get a "Catastrophic Failure" message.  A search of 
> the Symantec Knowledge Base says that the solution is to reinstall COM+. 
> I have attempted to follow Symantec's instructions to reinstall COM+ 
> several times. Each time, I first set a restore point, then went back to 
> my previous restore point when I encountered the following problems:
> (1) Item #12 on Symantec's list of instructions says to go to the command 
> prompt, and type the following, pressing Enter after each line:
> CD %WINDIR%
> RMDIR /S REGISTRATION
> Back to my notes:  the first line (windir) indicates a failure (sorry...I 
> did not write down the exact words).
> The second line (registration) indicates that the file does not exist.
> (2) Item #18 says to go to Add/Remove Programs in Congrol Panel and click 
> on Add/Remove Windows Components.
> However, the *only* reference to Windows in Add/Remove Programs shows 
> Windows Service Pack 2.  I have been afraid to proceed beyond this point 
> because of (a) my problems with the error messages in #1 above and (b) I 
> haven not had any problems with Service Pack 2, and the Symantec message 
> does not indicate if this is what they mean by "components."  In addition, 
> Symantec does *not say how* to go forward -- it just says "proceed with 
> reinstallation."  Will this part become obvious if I select Service Pack 2 
> for uninstall?  I certainly don't want to uninstall all of the service 
> pack.
>
> Can anyone help?  This is really frustrating.  My only purpose in buying 
> the Premier version was to get Ghost, and I have not found any way to 
> actually contact Symantec for these questions.
>
> I am using a Compaq Presario 8000 computer with WIN XP-Home Edition.
>
> Thanks for any help.
> MaryL
>
> -- 
> MaryL
>
>
>

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