Re: can't get any antivirus program to download

From: Rock (rock_at_mail.nospam.net)
Date: 12/09/04 

Date: Thu, 09 Dec 2004 15:43:54 -0800

Barbara Z wrote:

> -I'm working on a Dell 2400 computer that was loaded with malware, spyware,
> etc. There was no sign of antivirus programs, except I did find a reference
> to McAfee.com with a couple of files in it (via Windows Explorer), but I
> didn't see any actual program there. I finally managed to get AdAware on by
> burning a CD using a different computer then running the CD on this Dell
> computer. I was able to download Spybot on the Dell.- I was able to download
> Grisoft's AVG virus program, but the installation kept failing, even when
> done from a CD. (The CD worked on my own computer, so I know the actual
> download was good.)
> I also tried BitDefender ans TrendMicro's programs, but they failed to run
> online scans. Then I tried to start running virus fixes that I already had on
> floppies. I started with the Blaster fix; that ran, but then came up with
> error message (encountered a problem..., Send/don't send to MS).
> HELP! Any ideas out there?? Should I just go buy Norton and hope the bootup
> scan works from the CD?
> Barb Zakrzewski

For viruses, start with Trend Micro’s Sysclean. Download it and the
signature file. Turn off system restore, boot into safe mode and run
sysclean. Boot back into normal mode and run a full AV scan with your
normal AV program. Then turn system restore back on.

Trend Micro Sysclean
http://www.trendmicro.com/download/dcs.asp

Trend Micro Signature File
http://www.trendmicro.com/download/pattern.asp

You should also regularly run at least two of these online scans in
addition to your regular up to date AV program:

Online and Downloadable Virus Scanning:

Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp

TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/

F-Secure:
http://support.f-secure.com/enu/home/ols.shtml

Make sure you have a firewall active at all times. If nothing else use
the one built into XP, but there are a variety of free third party ones
that do a better job from Sygate, Zone Alarm or Kerio.

Sygate Personal Firewall
http://smb.sygate.com/products/spf_standard.htm

Zone Alarm
http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp?lid=staticcomp_za

Kerio Personal Firewall
http://www.kerio.com/kpf_download.html

Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. You should update
and run them weekly.

Cwshredder
http://www.intermute.com/spysubtract/cwshredder_download.html

Ad-aware SE
http://www.lavasoftusa.com

Spybot Search and Destroy
http://www.safer-networking.org

Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html

Pest Patrol Free Pest Scanner
http://www.pestscan.com/ScanOrTrial.asp

If you’re still having problems after running these then run HijackThis
and post the log to one of the specialty forums, _NOT_ this one.

HijackThis
http://www.majorgeeks.com/download.php?det=3155

Forums to Interpret HijackThis Logs:

http://www.spywareinfo.com/forums/
http://forum.aumha.org/viewforum.php?f=30
http://forums.tomcoyote.org/
http://www.wilderssecurity.com/

After your system is clean use these programs to help keep it clean:

Spywareblaster
www.javacoolsoftware.com/sbdownload.html

Spywareguard
http://www.javacoolsoftware.com/sgdownload.html

IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm

Relevant Pages

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