RE: can't get any antivirus program to download
From: Pappy53 (Pappy53_at_discussions.microsoft.com)
Date: 12/09/04
- Next message: Raymond J. Johnson Jr.: "Re: "Tests" After Hardware Installation?"
- Previous message: Tim Slattery: "Re: Reformat and install xp home"
- In reply to: Barbara Z: "can't get any antivirus program to download"
- Next in thread: David Cook: "Re: can't get any antivirus program to download"
- Messages sorted by: [ date ] [ thread ]
Date: Thu, 9 Dec 2004 09:35:01 -0800
Hi Barb,
I have a similar problem with Norton. The help you need is quite complex so
rather than give you a variety of "possible' solutions, I will tell you some
basic facts about Antivirus programmes and Windows XP.
1. Uninstall/reinstall anti-virus programmes leave quite a "trail" of
hidden/system files on you computer that simply "unistall' does not remove.
Then when you go back and try to re-install or the same or other anti-virus,
XP will interpret this as a "violation" of its OS.
2. Anti-virus like Norton, can only be installed/reinstalled for a given
number of times on the same computer. Then it will refuse to oblige and you
then need to get in touch with Symantec and they will help you in this area.
3. Most anti-virus like Norton, will display various "error messages".
Follow these links to Symantec for details. As I said, the procedures can be
quite complex, depending on your level of skill with computers.
Please write back, if any of this makes any sense.
gerrym1@vianet.ca
Good Luck.
"Barbara Z" wrote:
> -I'm working on a Dell 2400 computer that was loaded with malware, spyware,
> etc. There was no sign of antivirus programs, except I did find a reference
> to McAfee.com with a couple of files in it (via Windows Explorer), but I
> didn't see any actual program there. I finally managed to get AdAware on by
> burning a CD using a different computer then running the CD on this Dell
> computer. I was able to download Spybot on the Dell.- I was able to download
> Grisoft's AVG virus program, but the installation kept failing, even when
> done from a CD. (The CD worked on my own computer, so I know the actual
> download was good.)
> I also tried BitDefender ans TrendMicro's programs, but they failed to run
> online scans. Then I tried to start running virus fixes that I already had on
> floppies. I started with the Blaster fix; that ran, but then came up with
> error message (encountered a problem..., Send/don't send to MS).
> HELP! Any ideas out there?? Should I just go buy Norton and hope the bootup
> scan works from the CD?
> Barb Zakrzewski
- Next message: Raymond J. Johnson Jr.: "Re: "Tests" After Hardware Installation?"
- Previous message: Tim Slattery: "Re: Reformat and install xp home"
- In reply to: Barbara Z: "can't get any antivirus program to download"
- Next in thread: David Cook: "Re: can't get any antivirus program to download"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
