Re: Knowledge Management on the Windows Platform

From: Dennis D. (tech_at_dennisys.com)
Date: 12/08/04 

Date: Wed, 8 Dec 2004 03:26:23 -0800

Thanks Carey:

The first computer language I learned was ADA. I've been around for awhile.
You know if you ask an engineer to help you tie your shoe laces you will be
late for work, and if I were looking for business solutions I would call
IBM. They will sell me a knowledge management system, a good one.

No, I just want to know if there is a knowledge management strategy
somewhere behind the technology that Microsoft exposes to the generic user /
developer. If there is, then where is it documented. Why? Although the
computer is primarily a communication device, still many, if not most people
are using it to manage knowledge (information). Therefore, you would think
that there might be such a philosophy existing somewhere in the structure of
the user/developer interface design groups.

It would not surprise me if KM was not implemented in the design process,
even though it should hover somewhere around the center of this particular
science. The lack of a structured methodology in this respect germinates a
farmland for consultants.

If there is not a structured KM methodology available for the casual user of
the operating system, then it might be beneficial to Microsoft to invent a
few. Didn't they invent BOB or ALEX as a little bird with a clown voice that
was supposed to fulfill the most passionate desires of the users? Seems like
I remember something like that going on. Right direction, wrong solution.

Thanks again Carey. I posted this in a few newsgroups, and yours was the
only response. Maybe I'll ask the question again next year.

Dennis D.
DenniSys.com

"Carey Frisch [MVP]" <cnfrisch@nospamgmail.com> wrote in message
news:OQDiF3K3EHA.936@TK2MSFTNGP12.phx.gbl...
> Windows XP is an "operating system" and forms the basis for installing
> and managing the appropriate software this is appropriate for your
> business.
>
> It's important to find a consultant who you feel comfortable working with.
> Look for someone who:
>
> .Understands your local market and industry.
>
> .Wants to involve you in the selection and implementation process.
>
> .Has the necessary resources and proven experience.
>
> Visit: http://www.microsoft.com/BusinessSolutions/buying_process.aspx#Find
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
>
> Be Smart! Protect Your PC!
> http://www.microsoft.com/athome/security/protect/default.aspx
>
> -------------------------------------------------------------------------------
>
> "Dennis D." wrote:
>
> | Hello:
> |
> | Is there a unified strategy of information management on the Windows
> | platform? There are software devices in the operating system that are
> doing
> | management.
> |
> | Favorites, Application Data folders, the Registry, Program Files, and
> | shortcuts are examples of how the platform is expecting knowledge
> management
> | behavior from the user.
> |
> | So I am a user and I want to manage the information on my system.
> |
> | In order to begin to design a km system that interacts with the file
> system
> | intelligently, we must go to the system architects to find out what they
> had
> | in mind when designing, coding, and implementing the various software
> | management components available in the system. Is there an underlying
> | schema, and if so where is it documented? If there is not a single
> scheme,
> | then there is a challenge for the Microsoft software engineers. There
> should
> | really be a wide selection of basic information management solutions
> | available that step from the file system to the user interface, and
> those
> | schemes should be documented. They could be categorized by common types
> of
> | users. In that documentation would be explained the utility value,
> | functioning, and maintenance of the components used in the scope of the
> | solution from front to back.
> |
> | Let's take a single example: I am thinking of a (small business) camera
> | shop. I am a customer of this shop.
> | The knowledge I have related to this shop include: location, phone
> number,
> | managers name and phone extension, a url for the company, receipts from
> a
> | web based application that I interacted with on the site, a photo album
> | application supported by the business, photos (data from the
> application),
> | and MS Office documents related to the shop. What is the Microsoft
> strategy
> | for bringing all this information together in one place for the user,
> | because that is the objective of a user interface, and in this case, a
> | Windows user interface.
> |
> | As a consumer, I have a large collection of this type (business,
> product,
> | contacts) of object. Further, I have non-business related (scholarly
> texts,
> | applications, and data) information in other collections of which there
> are
> | many. To date, the collections are decentralized primarily by the
> operating
> | system itself; decentralized by type of communication, type of
> | documentation, etc. It would be much more useful to group these objects
> | according to their meaning.
> |
> | Is there a scheme that Microsoft is using to manage information in the
> | Windows system? I want to interact intelligently with this system. The
> | system itself seems to preclude and obfuscate an intelligent management
> | strategy. For example, it is a good idea to keep application data on a
> | separate partition or drive, and yet the Application Data folder is
> located
> | on the main drive. The registry reflects the locations of some data, but
> not
> | all. There is a favorites menu, but there is also a Start Menu, and
> there
> | are shortcuts.
> |
> | Is there some documentation on how this is all supposed to come together
> in
> | a cogent and cohesive knowledge management strategy? If not, are there
> third
> | party knowledge management applications or documentation that will help
> | organize information, applications, and data using the Microsoft Windows
> | platform?
> |
> | Thank You,
> |
> | Dennis D.,
> | --
>

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