Product executable won't run

From: The Zekester (TheZekester_at_discussions.microsoft.com)
Date: 12/07/04 

Date: Tue, 7 Dec 2004 08:51:03 -0800

A customer is trying to install a software product we develop. Although we
have many other customers who have installed our package successfully on XP
Pro SP1, this *one* particular computer is driving me nuts! When the customer
clicks our executable, it just sits there. Nothing happens. No install
screen, nuttin'. The installation is from CD. I've sent altnernates to rule
out bad CDs and sent a component install on a CD I burned myself. I've had
the customer copy the exe to her local drive and try it from there. Still
nothing.

I'm stumped.

The customer can install other software (from zipcentral) so I don't think
admin rights are the problem. OS is XP Pro, SP 1. As I said before, I've had
many, many successful installations of the same program on XP.

Any ideas appreciated. I keep thinking there's some setting or
something...arrrgh!!!

Thanks in advance. If you want me, I'll be in the bar.

The Zekester

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