Re: Cannot Use System Infomation Function

From: Kelly (kelly_at_mvps.org)
Date: 12/29/04


Date: Tue, 28 Dec 2004 23:37:36 -0600

Most welcome, Sam.

Go to Start/Run and type in: services.msc
Scroll down to Server and make sure it is started.

-- 
Happy Holidays,
Kelly (MS-MVP)
Troubleshooting Windows XP
http://www.kellys-korner-xp.com
"Sam" <scams@msn.com> wrote in message 
news:uATgz%23T7EHA.3596@TK2MSFTNGP12.phx.gbl...
> Kelly, many thanks for your reply.  Unfortunately for me, I tried the 
> files from Line 172 and 221 and still get the same error message.  I also 
> copied and pasted the actual command (Go to Start/Run/ and type: msinfo32 
> /categories +all -loadedmodules) and it still did not solve the problem. 
> I should mention also that when I close the System Information program, I 
> receive the following error:
>
> Title of dialog box: Internet Explorer Script Error
>
> A yellow exclamation mark with the wording: An error has occurred in the 
> script on this page.
>
> Line 60
> Char: 3
> Error: Object required
> Code: 0
> URL: hcp://system/sysinfo/msinfo/htm
>
> Any further help would be very much appreciated.  Thanks, Sam.
>
>
> "Kelly" <kelly@mvps.org> wrote in message 
> news:%23RCnZ0K7EHA.2676@TK2MSFTNGP12.phx.gbl...
>> Hi Sam,
>>
>> Msinfo32 Batch File - To Gain Access (Line 172)
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>
>> Troubleshooting Msinfo32 - System Information
>> http://www.kellys-korner-xp.com/xp_m.htm#msinfo32
>>
>> Restore System Information (Msinfo32) - Line 221
>> http://www.kellys-korner-xp.com/xp_tweaks.htm
>>
>> Here's a work-around for the msinfo32 problem:
>> Create a batch file containing the following lines:
>>          cd C:\Program Files\Common Files\Microsoft Shared\MSInfo
>>          msinfo32 /categories +all -loadedmodules
>> OR:
>>
>> Go to Start/Run/ and type: msinfo32 /categories +all -loadedmodules
>> (Don't overlook those three spaces!)
>>
>> This seems to bypass whatever bug is causing this problem.
>> Note: Some interesting background info can be found in the MS
>> Knowledge Base article Q300887.
>>
>> "Can't collect information Access denied to Windows Management 
>> Instumentation server on this computer.  Have an administrator change 
>> your access permissions."
>>
>> -- 
>> Happy Holidays,
>> Kelly (MS-MVP)
>>
>> Troubleshooting Windows XP
>> http://www.kellys-korner-xp.com
>>
>>
>> "Sam" <scams@msn.com> wrote in message 
>> news:%23TwFMUI7EHA.2592@TK2MSFTNGP09.phx.gbl...
>>>I have a Dell Dimension 8200 computer with windows XP Prof (SP2).  Up 
>>>until a month ago, I could open System Information (Start/All 
>>>Programs/Accessories/System Tools/System Information) without any 
>>>problems. However, yesterday when opening the program, I received the 
>>>following message in the right pane:
>>>
>>> "Can't Collect Information
>>> Access denied to Windows Management Instrumentation server on this 
>>> computer. Have an administrator change your access permissions."
>>>
>>> My profile has administrator privileges.  Any suggestions would be very 
>>> much appreciated, Sam.
>>>
>>> P.S Don't know if the additional problem I just noticed has any 
>>> connection to the above problem, but will relate it just in case.  If I 
>>> open the Local Users and Groups function (LUSRMGR.MSC), then select and 
>>> double click on my profile name in the Users folder, I will see three 
>>> tabs, General, Member of, and Profile.  If I select the Member of tab, I 
>>> will receive the following error message:
>>>
>>> "The following error occurred while attempting to read properties for 
>>> the user (my name):
>>> The server service is not started."
>>>
>>> I wonder what server the above is being referred to??
>>>
>>
>>
>
> 


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