Re: Slow Shutdown Issues

From: R. McCarty (PcEngWork-NoSpam__at_mindspring.com)
Date: 12/22/04 

Date: Wed, 22 Dec 2004 15:42:31 GMT

Depending on what version of MS Office you have, are you up
to date with patches & updates for it ? Office has a website that
works much like Windows Update. Only difference, you must
have your install media to validate your product for upgrades.
I believe Office 2003 is at Service Pack 1 level. You can check
your version by opening any Office component, Click Help &
then About.

Visit Office Update here:
http://office.microsoft.com/officeupdate/maincatalog.aspx?lc=en-us
Link may require an ActiveX component for access.

"Rock" <rock@mail.nospam.net> wrote in message
news:eXrn5uD6EHA.2568@TK2MSFTNGP10.phx.gbl...
> Tom wrote:
>
>> Hi,
>>
>> I posted about 6 days ago with this problem, but I didn't get an answer,
>> but I now have a little more info to offer, in the hope that someone can
>> help. I get this slow shutdown, due to a registry hive not unloading
>> properly. I downloaded and installed UPHclean.exe to get the message, as
>> mentioned in my earlier request. I made a change in the registry to show
>> the string that is causing the slowdown. UPHclean doesn't speed up the
>> shutdown as advertised, since it is the same with or without it.
>>
>> Anyway, here is what it states in the event viewer under Application:
>>
>> -------------------------------------------------------------
>>
>> Event Type: Information
>> Event Source: UPHClean
>> Event Category: None
>> Event ID: 1501
>> Date: 12/19/2004
>> Time: 4:52:44 PM
>> User: CI766524-A\xxxxxx
>> Computer: CI766524-A
>> Description:
>> The following handles opened in user profile hive CI766524-A\xxxxxx
>> (S-1-5-21-1844237615-1364589140-839522115-1003) are preventing the
>> profile from unloading: svchost.exe (956)
>> HKCU (0x330)
>> 0x77e3b4b7 ADVAPI32!<no symbol>
>> 0x77e072b1 ADVAPI32!IsTextUnicode+0x9cb4
>> 0x77dd6b20 ADVAPI32!RegOpenKeyExW+0xa8
>> 0x77dd773e ADVAPI32!RegOpenKeyW+0x2f
>> 0x77ddb2dc ADVAPI32!SaferComputeTokenFromLevel+0x587
>> 0x77ddb296 ADVAPI32!SaferComputeTokenFromLevel+0x541
>> 0x77dd9e9e ADVAPI32!IdentifyCodeAuthzLevelW+0xd9
>> 0x7c819653 kernel32!BasepCheckWinSaferRestrictions+0x17e
>> 0x7c818d2c kernel32!GetNlsSectionName+0x10cb
>> 0x77df7838 ADVAPI32!CreateProcessAsUserW+0xc3
>> 0x76a96097 rpcss!<no symbol>
>> 0x76a95e13 rpcss!<no symbol>
>> 0x77e79dc9 RPCRT4!CheckVerificationTrailer+0x75
>> 0x77ef321a RPCRT4!NdrStubCall2+0x215
>> 0x77ef36ee RPCRT4!NdrServerCall2+0x19
>> 0x77e7988c RPCRT4!NdrGetTypeFlags+0x1c9
>> 0x77e797f1 RPCRT4!NdrGetTypeFlags+0x12e
>> 0x77e7971d RPCRT4!NdrGetTypeFlags+0x5a
>> 0x77e7bd0d RPCRT4!NdrConformantArrayFree+0x42e
>> 0x77e7bb6a RPCRT4!NdrConformantArrayFree+0x28b
>> 0x77e76784 RPCRT4!I_RpcBCacheFree+0x14c
>> 0x77e76c22 RPCRT4!I_RpcBCacheFree+0x5ea
>> 0x77e76a3b RPCRT4!I_RpcBCacheFree+0x403
>> 0x77e76c0a RPCRT4!I_RpcBCacheFree+0x5d2
>> 0x7c80b50b kernel32!GetModuleFileNameA+0x1b4
>>
>> -------------------------------------------------------------
>>
>> Also, I don't know if this has anything to do with it, but will post this
>> also, and cannot figure this out, this is from the event/application
>> also:
>>
>> -------------------------------------------------------------
>>
>> Event Type: Warning
>> Event Source: WinMgmt
>> Event Category: None
>> Event ID: 63
>> Date: 12/19/2004
>> Time: 4:17:47 PM
>> User: CI766524-A\xxxxxx
>> Computer: CI766524-A
>> Description:
>> A provider, OffProv11, has been registered in the WMI namespace,
>> Root\MSAPPS11, to use the LocalSystem account. This account is
>> privileged and the provider may cause a security violation if it does not
>> correctly impersonate user requests.
>>
>> -------------------------------------------------------------
>>
>> I think this has something to do with Office 2003, but am unsure, and any
>> help is greatly appreciated.
>>
>> Tom
>
> Tom, have you tried some clean boot troubleshooting? It's boring and time
> consuming, but sometimes can be revealing.
>
> How to Troubleshoot By Using the Msconfig Utility in Windows XP
> http://support.microsoft.com/?id=310560
>
> How to perform advanced clean-boot troubleshooting in Windows XP
> http://support.microsoft.com/?id=316434
>

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