Re: Help I have a major problem

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From: Malke (malke_at_nospoonnotreally.com)
Date: 11/14/04 

Date: Sun, 14 Nov 2004 09:30:08 -0800

Rebeka kastler wrote:

> I'm on my back up computer. Ok here's the deal.. since last night I
> have been having major issues with my other computer and I am
> completely stumped on this. I was having problems with my computer
> with all the pop ups and stuff after I had downloaded and installed
> Active X controls. I was trying to remedy the issues of pop ups and I
> also reinstalled Windows Media Player 10 because I tried to play an
> MP3 and nothing was coming out. I then decided ok.. lets try a system
> resotre to the date before when i wasn't getting pop ups and did a
> system restore to where it made a restore point because of Windows
> Media Player. I rebooted.. now I am completely locked out of my
> computer and my keyboard and USB mouse are not responding in either
> safe mode or normal mode. I can't even put my password in to get into
> my computer.. if someone has an idea of what is going on.. please
> help. I'm so upset right now.

I understand that you are upset, but there is no way someone reading
your post is going to be able to walk you through the necessary
troubleshooting based on what you wrote. It sounds like your computer
may have been infested with malware and you just made things worse by
doing whatever it was you did. Or possibly the hardware has failed.
There's just no way to tell from the information provided.

Either post back with a clear and concise description of the computer,
what exactly you did and what exactly is happening now, or make it easy
on yourself and take the machine to a good local computer repair shop
(not a BestBuy or CompUSA type of store) and have them fix it.

Good luck,

Malke 

-- 
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"

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