XP with SP2 installed - Unable to add modem

From: Graeme Nichols (gnichols_at_tpg.com.au)
Date: 11/14/04 

Date: Sun, 14 Nov 2004 15:03:20 +1100

Hello Folks, I'm not sure if this is simply an XP Home problem or an SP2
problem or a hardware problem but I have a Medion Titanium MD 8083
computer a month or so old. It came with a plethora of SW installed
including TV and Radio tuners and an internal fax modem. It has one
external serial port to which I want to attach a 3Com U.S.Robotics 56K
Voice Faxmodem. If I attach the modem to the external serial port, Com1,
and try and install it I am not allowed to proceed past the screen on
the wizard which asks to which port I want to attach it. The 'next'
button is greyed out. If I attach it and then boot XP the modem is
correctly recognised and installed and then within a few seconds of
finishing booting XP shuts down on its own. If I simply turn off the
modem without disconnecting XP will boot OK, and stay up :-)

U.S.Robotics have been completely useless. Simply will not answer emails
for assistance or an XP driver and their web site only has drivers for
95/98 (which is what I have on the modem's driver disk)

Has anybody experienced similar problems with trying to add an external
modem? Any advice gratefully received. 

-- 
Kind regards,
Graeme.