Re: SP-2 update destroys HD
From: PA Bear (PABear_at_mvps.org)
Date: 11/06/04
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Date: Fri, 5 Nov 2004 22:40:50 -0500
SP2 doesn't install automatically. User has to accept the EULA before the
install will commence, Jeff.
I suggest she re-renable Automatic Updates and then customize it to suit her
needs and wishes:
[option] Download updates for me but let me decide when to install them
[option] Notify me but don't automatically download or install updates
Sorry 'bout that "hard way" stuff.
-- ~Robear Dyer (PA Bear) MS MVP-Windows (IE/OE) Jeff wrote: > My daughter learned that the hard way. Unfortunately, without my knowing, > she had followed Microsoft's advice to set her XP to "automatic" windows > updates. Being on broadband, she was updated without her even knowing it. > It is not an old laptop: merely 2.5 years old and widely sold. > > Cost me a bundle. Needless to say, she ignored MS's advice to keep her new > laptop on "automatic" Windows Update. (It came with SP-2 installed). > > > "PA Bear" <PABear@mvps.org> wrote in message > news:%23dL93F5wEHA.3528@tk2msftngp13.phx.gbl... > > Also see: > > > > What is Microsoft® Windows® XP Service Pack 2 (SP2) and What Are the New > > Features? > > > http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090437 > > > > For months now we've been posting here: > > > > "Most of us are recommending that those with laptops, especially older > > ones, contact the manufacturer for info on upgrading to SP2. I would > > not upgrade until I got an 'all clear' from the manufacturer as well as > > download links for any model-specific drivers which SP2 would require." > > > > Good luck. > > -- > > ~Robear Dyer (PA Bear) > > MS MVP-Windows (IE/OE) > > > > > > Jeff wrote: > > > I think this piece of info needs to be made known to whoever it may > > > concern. It might help others with the same problem. Here is the sad > > > story and the response from Dell. > > > > > > It concerns my daughter's Dell Inspiron 8100 laptop which she uses at > > > law school. After she automatic Windows Update updated her XP Home, > > > she started to notice all sorts of problems including abrupt crashes. > > > I looked for spyware, viruses, etc and found nothing because she was > > > well protected with Zone Alarm and numerous uptodate utilities. Then > > > finally, while in the midst of a paper she had been working on for a > > > week, the laptop crashed and would not reboot because the HD had died > > > and would not boot up. Using some tricks I got the HD to boot up for > > > a few minutes - enough to save her data - before the HD died > > > completely with grinding noises. Because of the urgency of her law > > > school work I was obliged to purchase a new laptop from a store while > > > I tried to fix her Dell Laptop. > > > > > > I purchased a new HD, installed it and installed XP Home from the > > > recovery CD, installed the Dell drivers and decided to install SP-2 > > > which went through smoothly. After I installed SP-2 I noticed the > > > laptop fans were not coming on as usual. Concerned, I installed > > > several utilities to monitor the HD temperature. They all showed the > > > same thing: the temp went up to 60 C after about 15 minutes, at which > > > point I would shut down to laptop to avoid further damage. The fans > > > did n not go on. Using the tests provided on the Dell Utility CD I > > > found that both the motherboard and processor fans were working fine > > > and would go on at both speeds when so instructed by the test > > > utilities. Even more significant, when booting from the utility CD > > > (not XP), the fans would spontaneously go on repeatedly while running > > > other tests - not the fan tests which would start them. However when > > > I booted into XP SP-2, the fans would not go on even when the HD temp > > > went beyond critical. > > > > > > The above is just a summary of what I went through trying to figure > > > out what happened to the laptop. It is only after a lot of detective > > > work that, knowing that it is the BIOS that has a lot to do with the > > > fans coming on to prevent excessive heat, I finally came to the > > > conclusion that the SP-2 update was somehow incompatible with the > > > original BIOS thus preventing the fans from coming on when they > > > needed to. I emailed Dell and here is their response, which confirms > > > what I thought: .......................... > > > Dear Jeff, > > > > > > Thank you for providing the feedback. > > > > > > Jeff, I think we have figured the problem. In this case the > > > culprit might be SP2. as currently there are lot of compatibility > > > issues > > > > with it and it is common if after installing XP SP2, some devices stop > > > working. In this case before going to Dell sales and purchasing a > > > replacement fan, I will suggest you to uninstall XP SP2 and look for > > > the issue. Refer to the link mentioned below which will assist you in > > > uninstalling XP SP2: > > > > > > > http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090662&c=us&l=en&s=dhs&cs=19#Sectlink > > > > > > To update the BIOS refer to the link mentioned below: > > > > > > > http://support.dell.com/support/downloads/format.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_P3CT_8100&os=WW1&osl=en&deviceid=1329&devlib=1&category=1&releaseid=R57195 > > > > > > For updating the Video Drivers, refer to the link mentioned below: > > > > > > > http://support.dell.com/support/downloads/format.aspx?c=us&cs=19&l=en&s=dhs&SystemID=INS_PNT_P3CT_8100&os=WW1&osl=en&deviceid=1002&devlib=6&category=6&releaseid=R66301 > > > > > > The link mentioned above has a file ?NX2K4482.EXE?. Please download > > > and save the file on the desktop. Once the download is complete, > > > please double click on the downloaded file and refer to the on screen > > > instructions. > > > > > > If you need any further assistance, please feel free to email me. > > > > > > Respectfully,
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