RE: Update Failures KB834707, KB885884

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Dave (notdisclosed_at_microsoft.com)
Date: 11/05/04


Date: Fri, 05 Nov 2004 15:30:26 GMT

Please try following the steps listed below to resolve the issue you are
encountering:

Suggestion 1:
> **************
> Set the Background Intelligent Transfer Service
> (BITS) to Manual and verify the Status is Started
>
> 1. Click Start, and then click Run.
> 2. Type services.msc and then click OK.
> 3. In the list of services, right-click on
> Background Intelligent Transfer Service (BITS) and
> then click Properties.
> 4. In the Startup type list, select Manual and click
> Apply
> 5. Verify that the Service status is started, If the
> Service Status is Stopped click on the Start Button.
> 6. Click OK.
>
> Roger, now restart the computer and disable any
> anti-virus programs and try installing the updates
> from the Windows Update site and let me know the
> results. If the issue continues then try the
> suggestion given below.
>
> Suggestion 2:
> **************
> This issue can occur if the Catroot2 folder or the
> files in the folder have read only attribute. Due to
> this, the Windows Update site is unable to modify
> the files or copy any files to that folder.
>
> To resolve this issue, follow the steps mentioned
> below:
>
> 1. Click “Start" and then click “Run",
> 2. Type “cmd" without quotes in the Run box,
> 3. Type the following command as it is, and then
> press the enter key on your keyboard. You will
> return to the command prompt when it is successful.
>
> attrib -h -s -r c:\windows\system32\catroot2
>
> 4. Now enter the following command and then press
> the enter key on your keyboard.
>
> attrib -h -s -r c:\windows\system32\catroot2\*.*
>
> George, after you have run both the commands,
> restart your computer and the visit to the Windows
> Update site and see if you can install the updates.
> If the update fails to install then kindly try the
> steps given in suggestion 3.
>
> Suggestion 3:
> **************
> To resolve this issue I am providing with the
> following troubleshooting steps to enable
> cryptographic service and force Windows Update site
> to create new database.
>
> 1. Start the Administrative Tools utility in Control
> Panel.
> 2. Double-click Services.
> 3. Right-click Cryptographic Services, and then
> click Properties.
> 4. Click Automatic for Startup type, and then click
> Start.
>
> NOTE: In some cases you may find that the Start
> button is grayed. If so, please click to Stop and
> then Click on Start.
>
> 5. From the Start menu, click Run.
> 6. In the Open box, type cmd, and then click OK.
> 7. At the command prompt, type the following
> commands, pressing ENTER after each line:
> 8. net stop cryptsvc
> 9. ren %systemroot%\system32\catroot2 oldcatroot2
> 10. net start cryptsvc
> 11. Type exit to close the command prompt, and
> attempt to install updates once again.
>
> Now connect to http://windowsupdate.microsoft.com
> and see if you can install the updates.



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