RE: WinXP SP2 / Install Updates and Shutdown

Tech-Archive recommends: Fix windows errors by optimizing your registry

From: Rebecca Chen [MSFT] (v-rebc_at_online.microsoft.com)
Date: 11/03/04 

Date: Wed, 03 Nov 2004 13:42:57 GMT

Hi Nagler,

I have received the windows update.log.

However, the log is not very useful in this case.
I would like to confirm two factors:
1. Does this issue occur on all clients? If so, please gather the MPSreport
on both server and client side:
Please help me gather the MPSreport on the problematic machine. NOTE:
Please empty the event log first and then reproduce this issue to collect
the MPSreport.
<http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd
915706/MPSRPT_SETUPPerf.EXE>

1) Double click this file to run it.
2) After that, please go to C:\windows\MPSReports\Setup\Reports\Cab .
3) Find a file named [COMPUTERNAME]_MPSReports.CAB
4) Send this cab file to me at v-rebc@microsoft.com
Microsoft Data Access Components (MDAC) 2.8:
<http://www.microsoft.com/downloads/details.aspx?FamilyID=6c050fe3-c795-4b7d
-b037-18
5d0506396c&DisplayLang=en>

2. Double confirm if the update has been successfully download to the SUS
server.
3. Gather the RSOP as I have mentioned in the initial response on the client
4. On the client, open CMD and issue the command "gpresult >
c:\result.txt", please send me the c:\result.txt.
Issue another command "gpresult /v > c:\result-V.txt", send me the
result-v.txt

Please gather all info and send it to v-rebc@microsoft.com for research.

I appreciate your time to gather this info for further troubleshooting.

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

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>X-Tomcat-ID: 389059864
>References: <362401c4a605$b1591870$a501280a@phx.gbl>
<3ws4sWEsEHA.4040@cpmsftngxa06.phx.gbl>
<KPiRGcEsEHA.740@cpmsftngxa06.phx.gbl>
>MIME-Version: 1.0
>Content-Type: text/plain
>Content-Transfer-Encoding: 7bit
>From: v-rebc@online.microsoft.com (Rebecca Chen [MSFT])
>Organization: Microsoft
>Date: Thu, 14 Oct 2004 11:50:52 GMT
>Subject: RE: WinXP SP2 / Install Updates and Shutdown
>X-Tomcat-NG: microsoft.public.windowsxp.general
>Message-ID: <l8w#lQesEHA.3288@cpmsftngxa10.phx.gbl>
>Newsgroups: microsoft.public.windowsxp.general
>Lines: 85
>Path: cpmsftngxa10.phx.gbl
>Xref: cpmsftngxa10.phx.gbl microsoft.public.windowsxp.general:1123140
>NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
>
>Hi Jurgen,
>
>I suggest you use the following steps to narrow down this issue:
>
>Suggestion 1:
>==============
>
>**Stop the Automatic Updates Service
>1. Click Start.
>2. Choose Run.
>3. In the Run box, type services.msc.
>4. Click OK.
>5. Right-click the Automatic Updates service.
>6. Select Properties.
>7. Under Service status, click Stop.
>8. Click OK.
>
>**Delete the Contents of the DataStore and Download folders
>1. Click Start.
>2. Choose Run.
>3. In the Run box, type %windir%\SoftwareDistribution.
>4. Click OK.
>5. Delete the contents of both the DataStore and Download folders.
>
>**Start the Automatic Updates Service
>1. Click Start.
>2. Choose Run.
>3. In the Run box, type services.msc.
>4. Click OK.
>5. Right-click the Automatic Updates service.
>6. Select Properties.
>7. Under Service status, click Start.
>8. Click OK.
>
>**Reset or Optimize the Internet Explorer:
>For this lets follow the steps given below:
>1. Double Click on Internet Explorer Icon
>2. Select Tools
>3. Select General Tab
>4. Delete Cookies->Click OK.
>5. Delete History->Click OK
>6. Then go to Advanced Tab
>7. Click Restore Defaults
>8. Click Apply->Click OK.
>
>**Turn-Off the Pop-up Blocker:
>To disable it :
>1.Open an Internet Explorer window
>2.Click Tools
>3.Select Pop-up blocker
>4. Select Turn-off pop-up blocker
>
>If our issue stays then kindly proceed to the next set of suggestions.
>
>**Add the following Sites as Trusted Sites:
>a. Click Start-->Internet Explorer
>b. Go to tools in the Tool Bar
>c. Click on Internet Options.
>d. Go to the security Tab
>e. Click on trusted sites
>f. Add the web-sites (given below) one by one.
>g. Click add
>h. Click ok
>i. And click ok again
>
>http://susserver
>
>Suggestion 2:
>============
>This issue can occur if the Proxy settings is set incorrect or if Software
>Update Service is malfunctioning, to resolve the issue kindly follow the
>steps given below.
>
>1. Click on Start/Run
>2. Type "cmd" (without quotes) in the open box to get to a DOS prompt
>3. Type "proxycfg"
>(If you receive the results display Direct access (no proxy server) then
>kindly move on to Step 5 else follow step 4.)
>4. Type "proxycfg -d" (w/o quotes) at the C prompt and hit enter
>5. Type "net stop wuauserv" (w/o quotes) at the C prompt and hit enter
>6. Type "net start wuauserv" (w/o quotes) at the C prompt and hit enter
>7. Now try the site again.
>
>Suggestion 3:
>==============
>
>1. Click on Start and then click Run,
>2. In the open field type "REGSVR32 WUAPI.DLL" (Without quotation)
>3. When you receive the "DllRegisterServer in wuapi.dll succeeded"
message,
>click OK.
>4. Please repeat these steps for each of the following commands:
>
>REGSVR32 WUAUENG.DLL
>REGSVR32 WUAUENG1.DLL
>REGSVR32 ATL.DLL
>REGSVR32 WUCLTUI.DLL
>REGSVR32 WUPS.DLL
>REGSVR32 JSCRIPT.DLL
>REGSVR32 WUWEB.DLL
>REGSVR32 MSXML3.DLL
>
>Further update,let us get in touch!
>
>Best regards,
>
>Rebecca Chen
>
>MCSE2000 MCDBA CCNA
>
>
>Microsoft Online Partner Support
>Get Secure! - www.microsoft.com/security
>
>=====================================================
>
>When responding to posts, please "Reply to Group" via your newsreader so
>that others may learn and benefit from your issue.
>
>=====================================================
>This posting is provided "AS IS" with no warranties, and confers no rights.
>
>

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