RE: HELP ME PLEASE!
From: Malke (malke_at_nospoonnotreally.com)
Date: 11/20/04
- Next message: Billy: "Re: XP Resource Kit on CD?"
- Previous message: calvinandhobbes: "RE: \WINDOWS\SYSTEM32\CONFIG\SYSTEM"
- In reply to: Joanne: "RE: HELP ME PLEASE!"
- Next in thread: Jim Carlock: "Re: HELP ME PLEASE!"
- Messages sorted by: [ date ] [ thread ]
Date: Sat, 20 Nov 2004 08:08:54 -0800
Joanne wrote:
> Hi,
>
> Should I check the proxy server box?
>
> thanks
>
>
> "Dan DeCoursey" wrote:
>
>> Hi,
>>
>> Check for valid entries for your LAN settings
>> (tools/options/connections) usually if your browser cant find
>> anything its due to not being mapped to a valid proxy or DNS server
>> with your ISP
>>
>> "Joanne" wrote:
>>
>> > Every time I type in a website in my address bar in Internet
>> > Explorer I get the folowing message pop up:
>> > Cannot find www.(whatever the address is). Make sure the path or
>> > internet address is correct.
>> > Any ideas what it might be. I can't get into any websites at the
>> > moment.
Joanne, you should not check the proxy box unless you are using a proxy
server. If you are a home user with the usual Internet connection (and
you haven't told us what that is) such as dialup or broadband, you are
not using a proxy. Most Internet connectivity problems for home users
are caused by malware on the system. Without more information from you
as to how you connect to the Internet, if this is a single home
machine, and the name of your ISP, I can only give you general advice.
Start by doing the normal malware removal steps, as follows:
1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions.
2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).
HijackThis is an excellent tool to discover and disable hijackers, but
it requires expert skill. See below for HijackThis links. A combination
of HijackThis and About:Buster works well in removing the About:Blank
homepage hijacker. Again, this is an expert tool and novices should get
help with it.
3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).
4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.
5) Run a firewall.
Links to help with malware:
Software/Methods:
http://www.safer-networking.org - Spybot Search & Destroy
http://www.lavasoftusa.com - Ad-aware
http://www.majorgeeks.com - good download site
http://www.intermute.com/spysubtract/cwshredder_download.html
http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
HijackThis:
http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
Eshelman
http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis
forum
http://www.lavasoftsupport.com/index.php?showforum=44
http://www.wilderssecurity.com/
http://forums.tomcoyote.org/
http://www.spywareinfo.com/forums/
General:
http://www.doxdesk.com/parasite/
http://mvps.org/winhelp2002/unwanted.htm
http://forum.aumha.org/ - look under "Security" for various forums
http://www.pchell.com/
http://www.spywareguide.com/index.php
http://scumware.com/
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://www.spywarewarrior.com/rogue_anti-spyware.htm
http://rgharper.mvps.org/cleanit.htm
If, after you know your computer is 100% spyware and virus-free, you are
still having problems, go to your ISP's website from a working machine
and check for the correct connection settings. If you want more help,
don't hesitate to post back to this thread, but please include the
details we need to help you.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
- Next message: Billy: "Re: XP Resource Kit on CD?"
- Previous message: calvinandhobbes: "RE: \WINDOWS\SYSTEM32\CONFIG\SYSTEM"
- In reply to: Joanne: "RE: HELP ME PLEASE!"
- Next in thread: Jim Carlock: "Re: HELP ME PLEASE!"
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
