Re: UNINSTALLING AND REINSTALLING NORTON ANTI-VIRUS
From: Malke (malke_at_nospoonnotreally.com)
Date: 10/06/04
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Date: Wed, 06 Oct 2004 15:43:37 -0700
Rick wrote:
> I recently bought a laptop for my daughter. It came with free Norton
> Anti-Virus, catch is it was only good for 60 days. I recently found
> out when troubleshooting a problem on her computer it expired in
> August for updates.
> I tried running the online virus checker and the page wouldn't load.
> I ran another free program and found some off the wall virus
> tools.avalanche v3.5
> in her MS works. I removed the 2004 NAV because I never liked it
> after
> loading it on my othjer computers. I uninstalled it and searched the
> registry for any Norton or Symantec entries and removed all related
> files.
> Now I keep getting errors when I try to install Norton 2003 NAV or
> NSW. I finally got it to take NSW loading only NAV and the utilities
> since I don't need go back, process viewer ,password manager and clean
> sweep which slows your system down. Now it either crashes the system
> toward the end of the
> install or I got it in and it took but wasn't loading auto protect. I
> started taking the updates and after the second it crashed. It said
> serious
> error related to a Graphics driver. Removed Norton and it runs fine.
> I used
> to love Norton but am beginning to hate it. I think they are making
> their
> software too complicated for the XP. I don't like McAfee. Any ideas
> how I
> can get this to take 2003 NAV. I tried what it said on their site but
> didn't
> work. Is there any other full time virus protection software out
> there that will keep your system completely protected that doesn't
> cost lots of money?
I like EZ-Armor av/firewall from http://www.my-etrust.com/microsoft.
However, make sure the computer is 100% virus-free before trying to
install an antivirus program. That may be why you are having trouble.
Here's a way to do that:
TrendMicro's Sysclean is an extensive antivirus tool which has the
advantage of not needing to be installed. It requires two parts - the
scanning engine and the virus pattern files.
1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:
http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files
3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.
Now you can install a full-featured antivirus program.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
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