Re: XP - Palm software "rich text not supported"
From: Steve N. (me_at_here.now)
Date: 10/03/04
- Next message: Malke: "Re: can't install a game get eror 1606"
- Previous message: eskey: "Re: Index Query Form"
- In reply to: Ashley: "XP - Palm software "rich text not supported""
- Messages sorted by: [ date ] [ thread ]
Date: Sun, 03 Oct 2004 15:14:10 GMT
Ashley wrote:
> I am unable to open up the palm software. "rich test not
> supported" comes up when I click on the icon. I've
> uninstalled and reinstalled the software over a dozen
> times. The Palm tech support said that I had a virus and
> it deleted the essential "riched.dll" file under "cabs".
> (see pasted email below) No longer do I have a "cabs"
> file.
>
> XP was loaded on the computer when I acquired and do not
> have the cd/s.
>
> Has anyone had experience with this? Any advice? I'd
> really like to be able to synch my palm pilot.
>
> Ashley K.
>
> ----------------------------------------------------
>
> Dear Ashley:
>
> Thank you for contacting palmOneā"¢ Technical Support .
> My name is Phani and I will be assisting you with regard
> to the message "cannot initialize the rich text support"
> whenever you try to open the palm desktop. I realize your
> concern and sincerely apologize for the inconvenience
> caused to you. Please be informed that the likely cause
> is that your copy of riched32.dll is either missing or
> corrupt. This dll is a windows dll that should be in your
> \windows\system directory. Certain viruses are known to
> mess with this file, so if you find it corrupt, you might
> want to thoroughly virus check your system with an up to
> date virus scanner. Simply replacing the corrupt dll will
> likely not solve all of your problems.
>
>
>
> To recover a good riched32.dll, perform the following
> Microsoft recommended procedure:
>
> Click Start, point to Find, and then click Files or
> Folders.
> In the Named box, type riched32.dll, and then click Find
> Now.
> In the list of found files, right-click the riched32.dll
> file, click rename, type a new name for the riched32.dll
> file (such as riched32.xxx), and then press ENTER.
> NOTE: If you receive an "Access is denied" error message
> when you attempt to rename the riched32.dll, follow these
> steps:
> Click start, click shut down, click restart in MS-DOS
> mode, and then click OK.
> At the command prompt, type the following commands,
> pressing ENTER after each command:
> cd \windows\system
> ren riched32.dll riched32.xxx
> exit
> Extract the riched32.dll file from the original Windows
> 95 or Windows 98 disks or CD-ROM to the windows\system
> folder. For information about how to extract a file,
> please see the following article in the Microsoft
> Knowledge Base: 129605 How to Extract Original Compressed
> Windows Files at the link here
> http://support.microsoft.com/default.aspx?scid=kb;EN-
> US;129605.
> We hope this issue has been resolved to your
> satisfaction. If you have any other questions or issues,
> please do not hesitate to email us again. You can also
> find troubleshooting articles and frequently asked
> questions at:
>
>
>
> http://kb.palmone.com/
>
>
>
>
> To learn more about palmOne handhelds, please visit the
> palmOne support web site at:
>
>
>
> http://www.palmone.com/us/support/
>
>
Contact PalmOne again and make it very clear to them that you are
running WinXP, not Win95 or Win98.
Steve
- Next message: Malke: "Re: can't install a game get eror 1606"
- Previous message: eskey: "Re: Index Query Form"
- In reply to: Ashley: "XP - Palm software "rich text not supported""
- Messages sorted by: [ date ] [ thread ]
Relevant Pages
|
