Re: Are there forums for Norton Products?
From: R. McCarty (PcEngWork-NoSpam__at_mindspring.com)
Date: 10/30/04
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Date: Sat, 30 Oct 2004 17:00:11 GMT
Unfortunately, Symantec has chosen to discontinue the public forums.
Recently I discussed this with their marketing officials. Symantec now
makes it "Very" difficult for their customers to obtain help beyond the
database search or their paid incident service.
To my view, that type of isolation indicates that the company doesn't
want any public viewing of their issues or have known problems put
out in the light of day for everyone to see.
I'm convinced that as products achieve a high % of the market, the
natural result is poor technical support or the "Outsource" approach.
Best I remember at the end of Symantec's forums the tone and tenor
of customer posts had gotten very harsh.
I was told that Symantec is aware of the ramifications of terminating
the forums and will be addressing that. Whether that was placating me
or truthful - We'll have to wait and see.
XP General gets a fair amount of Symantec questions, but it's best to
use their Support start page, found here:
http://www.symantec.com/techsupp/support_options.html
"Paula" <paudieschn@nospamhotmail.com> wrote in message
news:eppsvBqvEHA.2316@TK2MSFTNGP15.phx.gbl...
> Hello. I have been to the Norton (Symantec) website looking for a forum
> to
> help answer my question about the problem I am having with being
> disconnected from the internet every 2 hours. I could not find a forum to
> ask questions at their website. Does anyone know of somewhere I could go
> to
> ask questions pertaining to Norton programs? Thanks! Paula S.
>
>
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