Re: Help w/ MS Security Bulletin & McAfee issue
From: Yves Leclerc (yleclercNOSPAM_at_maysys.com)
Date: 10/28/04
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Date: Thu, 28 Oct 2004 09:20:13 -0400
First, any online anti-virus system will not stop a virus completely from
your system.
"Maura O'Neill" <moneill20@earthlink.net> wrote in message
news:Sx_fd.10101$5i5.5123@newsread2.news.atl.earthlink.net...
> Hi, I was hoping someone might be able to help me. Tonight I tried to
> download the MS Security Bulletin (MS 04-028) for buffer overuns in JPEG
> processing. I downloaded it & saved it to a file. Then when I tried to
> open it & install it, it simply disappeared. I tried it a few more times,
> nothing. It wouldn't let me get far enough to install it. But the
> problem
> is, it crashed my virus scan. I use McAfee Virus Scan online and it went
> off. Then everytime I tried to reopen it, it would appear for a second,
> then close immediately, same as what was happening with the security
> bullentin. I tried restarting my computer & that didn't work. I tried to
> uninstall mcafee, but it wouldn't let me, it would just freeze up &
> nothing
> would happen. I called mcafee tech support, and they had me start up in
> safe mode. I was able to open it from there. I uninstalled it from safe
> mode, then I tried to get to mcafee.com to redownload it, but my browers
> wouldn't let me access the website. The tech support woman had me erase
> all
> temp files & stuff & that worked & I was able to finally get in. But
> after
> the files had all finished downloading & mcafee was ready to install them,
> it just disappeared. Now it seems to be partly installed on my computer,
> but not enough so that it shows up on my add/remove programs list. I
> called
> Microsoft tech support & they told me it was likely & adware problem. I
> ran
> adaware & spybot & neither of them worked. And now I can't get back on
> the
> website again, no matter what I try. I believe the problem is with the
> jpeg
> patch. Everything was working fine til I tried to install that. I was
> hoping maybe you had either heard of something like this happening, or any
> other similar problems with that patch. I'm really upset, right now I
> have
> no functioning virus scan on my computer & I don't have the slightest clue
> what to do to get it back. I tried system restores & that didn't work. I
> am using a Compaq computer with Windows XP Home Edition. I'd appreciate
> any
> advice you might have. Thank You.
>
> Maura O'Neill moneill20@earthlink.net
>
>
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