Re: Add/Remove Program problems
From: David Senior [MVP - Most Valuable Provocateur] (David.Senior_at_Room101.com)
Date: 10/25/04
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Date: Mon, 25 Oct 2004 23:59:59 +0100
Michael,
Had you used Norton Utilities, it would have resolved this within a fraction the time taken by you. However, I congratulate you for resolving this without using any programs which is far better than installing yet another application which you are likely to use once every 6 months or so.
Best regards,
Michael wrote:
> I have found the solution for the problem with white spaces and strange
> shapes in the Add/Remove Program dialog box and it has nothing to do with
> installing SP2. It is because some program we installed did not properly
> install its uninstall information in the Add/Remove Program. However, finding
> which program did it takes some detective work in the Registry.
>
> Here is how I solved my problem and it should work for anyone else as well.
>
> Launch 'regedit' and navigate to
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall. At
> the same time open Add/Remove Program in the Control Panel. Right click the
> task bar and select 'Tile Windows Vertically' so you can see both open
> windows at the same time.
>
> In Control Panel, scroll down to the first entry right before the white
> spaces or strange shapes begin. In my case, the white spaces began in the
> M's.
>
> Go back to the Registry and click the first entry in the 'Uninstall'
> section. Using the down arrow on your keyboard, go down the entries in the
> Registry one line at a time and compare the each entry to the Add/Remove
> Program dialog box to ensure every entry in the Registry have a corresponding
> entry there. In the Registry use the 'DisplayName" key to find the same entry
> in Add/Remove.
>
> If you find an entry in the Registry and there is not a corresponding entry
> in Add/Remove, chances are that is where your problem lie. In my case, I had
> a large gap of white space and strange shapes between the entries in
> Add/remove Programs between the entries starting with the letters 'M." My
> problem program was "Microsoft Encarta." It was listed in the 'Uninstall'
> section of the Registry, but was not listed in Add/Remove Programs. I right
> clicked the 'DisplayName' key for Microsoft Encarta in the Registry and
> selected 'Delete.' And, 'Presto,' the white space and all the strange shapes
> and colors were gone from my Add/Remove Program dialog box. Close and reopen
> the Add/Remove Program dialog box to see the results. You do not have to
> re-boot.
>
> Try it. It should work for you as well. Remember, when you find the program
> causing the problem, delete only the 'DisplayName' key in the Registry, not
> the entire entry. If you do, you will not be able to delete the program,
> should you want to later on. Good luck.
> --
> Michael
> Owner
>
> Carson Computer Systems
> A+, Network+ Certification
-- I use non Microsoft products wherever possible which requires no activation. I use Netscape 7.2 as my default browser which has everything I need for my work. I believe in good Financial Management!! I do not believe in enriching rich jerks!
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