Re: Problems Installing New Software
From: Gerry (gerry6g_at_aol.com)
Date: 10/27/04
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Date: Tue, 26 Oct 2004 21:14:06 -0700
Don, I simply used the Restore option after uninstallung the old version.
Insert your back-up disk & restore in the 2005 Quicken.
Gerry
"Don R" <Don_R@att.net> wrote in message
news:eaUpOU9uEHA.908@TK2MSFTNGP11.phx.gbl...
"anomalous" <anom@anom.com> wrote in message
news:OIUqbr8uEHA.1308@TK2MSFTNGP09.phx.gbl...
>
> "Quaoar" <quaoar@tenthplanet.net> wrote in message
> news:eTB9HF8uEHA.1452@TK2MSFTNGP11.phx.gbl...
>>
>> "Don R" <Don_R@att.net> wrote in message
>> news:O5vEtz7uEHA.1988@TK2MSFTNGP12.phx.gbl...
>> Tonight I tried to install Quicken 2005. The install failed while trying
>> to remove version 2003. After a few more attempts including creating a
>> new account with administrator privileges Windows XP Home edition decided
>> I needed to activate again. That was a real treat. Don't know why, but
>> the activation Wizard could not find my cable modem. Had to call
>> Microsoft
>> and enter about 8 sets of 8 digit numbers. Amazingly, I got the entire
>> sequence right and have activated again.
>>
>> Question - I have only one account in Windows XP Home Ed. SP2. Of course
>> that account has administrator privileges. However, I remember a Windows
>> startup procedure that gave the option of starting in Safe Mode or in
>> Administrator. I think that's what I need to do to get Quicken
>> Installed.
>> Anyone know how to log on as THE Administrator?
>>
>> Tried starting in Safe Mode and the installer for Quicken would not run.
>> Any help would be greatly appreciated.
>>
>> IMO, Intuit is the only software vendor with OS intrusion worse than
>> Symantec. They are the only source for solving problems with their
>> software since only they know what magic they apply. You might try
>> saving
>> your quicken working files to a safe place (cd) and then remove the old
>> version from safe mode add/remove programs and then installing the new
>> version. However, I would consult the quicken knowledge base or make the
>> telephone call to quicken support.
>>
>> Q
>
>
> The only problem with calling Intuit is that they have no integrity and
> want
> to charge for even legitimate questions that should be free. They are rude
> and obnoxious.
>
No luck installing Quicken, but I did remember how to get to the account
called Administrator. I had to turn off automatic logon in Powertoys then
start in safe mode. I was missing the account because of the automatic
logon.
However, Quicken 2005 will not install over 2003 even in this mode. I've
got way too much time into this issue. Although Intuit is bad about
responding to user complaints, they are probably no worse than a lot of
other companies. Thanks for the replies.
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