Re: Can't install anything
From: Anna974_1 (Anna9741_at_discussions.microsoft.com)
Date: 10/26/04
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Date: Tue, 26 Oct 2004 01:17:04 -0700
Cumulative Security Update for Internet Explorer 6 (KB834707)
That is what it says when I try to download any of the updates from Windows.
"Malke" wrote:
> Anna974 wrote:
>
> > Hi there,
> > I have been trying to install all of my critical updates but none of
> > them
> > seem to be installing at all. It says unable to install. I pretty
> > much can't install anything on my computer..I am trying to install
> > directx9.c or something like that even so I can play a game I bought
> > for the computer and
> > that isn't even installing I have never had problems before. What
> > could be the problem?
>
> There is no way to tell from the little information in your post. You
> could have viruses, malware, or hardware failure. Do you get any error
> messages? What are they? What are your computer specs? Here are general
> troubleshooting steps for both hardware and software:
>
> A. For software issues -
> 1) Scan in Safe Mode with current version (not earlier than 2003)
> antivirus using updated definitions;
> 2) remove spyware with Spybot Search & Destroy
> (www.safer-networking.org) and Ad-aware (www.lavasoftusa.com). These
> programs are free, so use them both since they complement each other.
> You may also want to run CWShredder and HijackThis from
> http://aumha.org/freeware.htm. There are removal steps for CoolWeb
> Search malware at http://www.silentrunners.org/sr_cwsremoval.html. A
> combination of HijackThis and About:Buster (http://www.majorgeeks.com)
> works well in removing homepage hijackers. Always read the
> instructions before running a spyware removal tool. Be sure to update
> these programs before running, and it is a good idea to do
> virus/spyware scans in Safe Mode. Make sure you are able to see all
> hidden files and extensions (View tab in Folder Options);
> 3) If you are running Windows ME or XP, you should disable/enable System
> Restore because malware will be in the Restore Points. With ME, you
> must disable System Restore completely. With XP, you can delete all but
> the most recent (presumably clean) System Restore point from the More
> Options section of Disk Cleanup (Run>cleanmgr).
> 4) delete temporary and Temporary Internet Files;
> 5) stop unnecessary services/programs from starting with Windows - see
> www.blackviper.com for services info and
> www.pacs-portal.co.uk/startup_index.htm for programs info;
> 6) look in Event Viewer for clues;
> 7) make sure you've visited Windows Update and applied all security
> patches. Do not install driver updates from Windows Update;
> 8) run a firewall.
>
> B. For hardware issues -
> 1) Open the computer and run it open, cleaning out all dust bunnies and
> observing all fans (overheating will cause system freezing);
> 2) test the RAM - I like Memtest86 from www.memtest86.com - let the test
> run for an extended (like overnight) period of time - unless errors are
> seen immediately;
> 3) test the hard drive with a diagnostic utility from the mftr.;
> 4) the power supply may be going bad or be inadequate for the devices
> you have in the system;
> 5) test the motherboard with something like TuffTest from
> www.tufftest.com. Testing hardware failures often involves swapping out
> suspected parts with known-good parts. If you can't do the testing
> yourself and/or are uncomfortable opening your computer, take the
> machine to a good local computer repair shop (not a CompUSA or Best Buy
> type of store).
>
> Malke
> --
> MS-MVP Windows User/Shell
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic"
>
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