Re: XP HE Re-installation problem
From: Menno Hershberger (mhersh22_at_hotmail.com)
Date: 10/20/04
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Date: Tue, 19 Oct 2004 18:43:45 -0700
Menno Hershberger <mhersh22@hotmail.com> wrote in
news:Xns9587D0AE7FBB1butter@207.46.248.16:
> "Karl Neumann" <chucks2@cox.net> wrote in
> news:8Qidd.31920$bk1.19428@fed1read05:
>
>> Dear User Group,
>> My son's PC with Windows XP HE, retail upgrade from ME, has the
>> following problem:
>> It boots up but never gets to the desktop screen. Instead it goes
>> into the setup program and asks for the Windows XP HE installation
>> disk. After inserting the CD the setup continues until a screen
>> appears that shows "installation will complete in approximately 39
>> minutes." Then the progress bar appears, labeled "Installing
>> Devices." At 34 minutes left the installation freezes. I've left it
>> there for over 2 hrs but nothing happens. I then powered off. Upon
>> restart I hit the space bar when prompted to hit any key to boot from
>> the CD. Now I got the DOS setup screens which allowed me to delete
>> partions and reformat the hard disk. Setup then continued normally
>> until again it quit again at 34 minutes left to installation
>> complete. When booting from the CD and selecting a clean installation
>> I expected to get a screen that would prompt for proof of prior
>> ownership (ME), but setup never asked for it.
>> The hard disk is a Quantum Fireball 10.2 GB. When formating the hard
>> disk it showed me 9773 MB (9772 MB free). Is that OK?
>> I've concluded that the hard disk is corrupted, which causes the
>> setup program to go in circles.
>
> Well, maybe, but I doubt it. You can probably download a
> diagnostic
> application from Quantum to check it with though. It would have to be
> on a floppy disk, of course.
> Try disconnecting any peripherals... printer, scanner, etc.
> Keyboard,
> mouse and monitor is about all you need. Since it's hanging up on
> "installing devices" that could possibly be the problem. Then there's
> always the possibilty that the CD is corrupt. Although at that point
> it has already copied most of the files it needs to install, it still
> may be looking for a device driver on the CD.
> This isn't the first time I've seen this problem posted. Maybe
> someone
> else can remember if there were other cures for it.
Here's a couple of sites that might help. Both of them mention disconnecting
everything... even taking out the sound card (if your sound isn't on board).
http://www.microsoft.com/windowsxp/using/setup/getstarted/troubleshoot.mspx
http://forums.devshed.com/archive/t-111158
-- --- I haven't lost my mind. It's backed up on disk somewhere. ---
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