Re: XP HE Re-installation problem
From: Menno Hershberger (mhersh22_at_hotmail.com)
Date: 10/20/04
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Date: Tue, 19 Oct 2004 18:30:39 -0700
"Karl Neumann" <chucks2@cox.net> wrote in
news:8Qidd.31920$bk1.19428@fed1read05:
> Dear User Group,
> My son's PC with Windows XP HE, retail upgrade from ME, has the
> following problem:
> It boots up but never gets to the desktop screen. Instead it goes into
> the setup program and asks for the Windows XP HE installation disk.
> After inserting the CD the setup continues until a screen appears that
> shows "installation will complete in approximately 39 minutes." Then
> the progress bar appears, labeled "Installing Devices." At 34 minutes
> left the installation freezes. I've left it there for over 2 hrs but
> nothing happens. I then powered off. Upon restart I hit the space bar
> when prompted to hit any key to boot from the CD. Now I got the DOS
> setup screens which allowed me to delete partions and reformat the
> hard disk. Setup then continued normally until again it quit again at
> 34 minutes left to installation complete.
> When booting from the CD and selecting a clean installation I expected
> to get a screen that would prompt for proof of prior ownership (ME),
> but setup never asked for it.
> The hard disk is a Quantum Fireball 10.2 GB. When formating the hard
> disk it showed me 9773 MB (9772 MB free). Is that OK?
> I've concluded that the hard disk is corrupted, which causes the setup
> program to go in circles.
Well, maybe, but I doubt it. You can probably download a diagnostic
application from Quantum to check it with though. It would have to be on
a floppy disk, of course.
Try disconnecting any peripherals... printer, scanner, etc. Keyboard,
mouse and monitor is about all you need. Since it's hanging up on
"installing devices" that could possibly be the problem. Then there's
always the possibilty that the CD is corrupt. Although at that point it
has already copied most of the files it needs to install, it still may be
looking for a device driver on the CD.
This isn't the first time I've seen this problem posted. Maybe someone
else can remember if there were other cures for it.
-- --- I haven't lost my mind. It's backed up on disk somewhere. ---
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