Re: AVI files crash Win Explorer thumbnail view
From: Don Taylor (dont_at_agora.rdrop.com)
Date: Tue, 19 Oct 2004 20:14:45 -0500
"=?Utf-8?B?TG9ybmVQYXJlbnQ=?=" <LorneParent@discussions.microsoft.com> writes:
>I am having the same problem. It started after I installed SP2.
>BUT - in my case I encounter the problem in ALL views - not just thumbnail
>view. I hope this extra detail helps someone to figure this out.
There have been a string of folks reporting very similar problems
to what you are reporting. Some find that anything which uses
Windows Explorer (Recycle bin, folder shortcuts, control panel,
etc) all have a similar problem. Some find that right clicks are
their major problem. Some find any click. Some find it crashes
on open. Some find it refuses any clicks. There are some claims
but I've been scanning the thousands of postings on SP2 and I don't
think you will find any with "the fix" for this, at least yet.
But, some find it will work when you boot in safe mode.
And, some find it will work when you create a new user and switch
to that user to try it.
One of those might be a temporary work-around till you get an answer.
Some claim it is all spyware and viruses but I haven't seen any
posting that confirmed this for the Windows Explorer problem.
I carefully and repeatedly checked, no viruses or spyware and my
windows explorer locks up every time. <<<Late breaking news, after
hundreds of people reporting this problem, ONE person did let me
know that trendmicro actually found a WORM_SDDROP.A virus/worm,
he removed that and it appeared to solve his problem, so that's
10,000 times people chanting "it's all viruses and spyware" and
one correct diagnosis>>>
Some claim it is Divx or Spy Sweeper installed that is responsible
for this, a few people have confirmed this but others have it and
have no problem, most reporting the problem don't have it and still
have the problem. I don't have either and it locks up every time.
Some claim it is "ShellExtensions", little accessory gadgets that
sort of script extra cute features. The advice for that is to
install free ShellExView and to try (carefully) disabling these
features one at a time, if turning one off doesn't do anything then
turn it back on and try again. I did that with all 75 at once and
it made no difference at all. One person sent me mail saying that
disabling one extension he had did appear to fix his problem.
You can escalate to Microsoft, go to
and give them all the details and clues and patterns you can find.
There is no guarantee that their analysis or directions will be
correct or even not make it worse. They told me I must "have some
corrupted files, repair windows back to install state and then
reinstall SP2 twice while in Safe mode." Before I did that someone
posted the "switch user" workaround that let me get by temporarily.
I sent email saying that if it worked for one user then it seemed
less likely it was "some corrupted files" and asked if they still
wanted me to blow windows away. They have not reponded to that in
a number of days now. But I can imagine what it is like inside now.
I hope this helps. If someone tells you to try something and it
doesn't help then please make a posting so we can start accumulating
what suggestions don't do any good. And if someone tells you something
that does work then please report it.