Re: Problem installing Scanner
From: Malke (malke_at_nospoonnotreally.com)
Date: 10/11/04
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Date: Mon, 11 Oct 2004 06:17:06 -0700
anonymous@discussions.microsoft.com wrote:
> The scanner is a CanoScan N656U, which is fairly new. The
> website has no details on when the program was made or what
> specs it has. It does not have new software, and on my
> computer at home (I'm in college now) the scanner installed
> just fine with no problems. I run XP on that system as
> well. The instructions Andre Da Costa has linked me to are
> far too complicated for me. I can't follow them at all.
>
>>-----Original Message-----
>>Monique wrote:
>>
>>> When I try to install the toolbox that comes with my
>>> scanner, I get this message:
>>> "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not
>>> suitable for running MS-DOS and Microsoft Windows
>>> applications. Choose 'Close' to terminate the application."
>>> I emailed the scanner company, and they sent me an email
>>> back saying "The error means that your system is not
>>> configured to run 16-bit applications. Please visit
>>> www.microsoft.com or contact your computer manufacturer for
>>> details on how to resolve this issue." I searched
>>> Microsoft.com, but it's a little too technical for me. Can
>>> anyone give me steps?
>>>
>>> OS: Windows XP
>>> Computer: Dell Latitude C800
>>> PIII, 128MB RAM
>>
>>Is this an old scanner? What is the make/model? Is the
> toolbox software
>>you are trying to install an old program that was
> originally made for
>>Win9x? Does the scanner company have new software for XP?
There are two other things that can cause the "MS-DOS" error: a virus
and having AVAST av on the system. I would suggest you make sure your
computer is 100% virus and spyware-free before attempting to install
any more software. Look in Add/Remove programs and see if you have
Winad on the system; if so, uninstall it and proceed with more
cleaning. Here are general malware removal steps:
Scan in Safe Mode with a current antivirus program (meaning a version
not earlier than 2003 using updated virus definitions). Also, remove
spyware with Spybot Search & Destroy from www.safer-networking.org and
Ad-aware from www.lavasoftusa.com. Be sure to update these programs
before running them. These programs are free, so run them both since
they complement each other. It is best to run antivirus and spyware
removal tools in Safe Mode. You may also want to run CWShredder and
HijackThis from http://aumha.org/freeware.htm. Although CWShredder is
no longer being updated, it will still clean older variants of the
CoolWebSearch malware. A combination of HijackThis and About:Buster
(http://www.majorgeeks.com) works well in removing homepage hijackers.
Please read the instructions carefully. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options). Also,
make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update. Make sure
you are running a firewall.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
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